Direct Depoit was rejected by my bank now SBTPG is sending it back to the IRS

[Roniveal]

Chime said that tpg has ended their contract with them so I don’t know what’s going to happen 

[Time to move on]

I have seen too many threads like this.  Sbtpg is a third party company we trusted through TurboTax!!! Now, we'll be waiting months.  It's seriously time to try another company for our tax needs.  TurboTax, Sofi, and sbtpg, are just playing the blame game.  Meanwhile, everyone is getting their money but the people pay them. The customers. 

[Residentconker]

This legit has just happened to me with sofi! Between them, turbo tax and the IRS I have received no good answers. Sofi says it was coded wrong when sent over. Same way as stated above. and turbo tax isn't helping with where my money is (they took the fees out already too). I hear about a check being mailed out but the irs is giving me a completely different number that sounds like a debit card number 

[NanaChris32]

I'm in a similar boat. I bank with SoFi & according to the IRS website, my refund was sent 2/14 but SoFi hasn't received it. I stumbled on info for SBTPG's website shows filing fees deducted & the rest "Pending return to IRS" 2/14 & "under review" so I called their customer service # & their automated system said they identified  "unusual activity" & they're sending my refund back to the IRS then it just hangs up with no option to speak to a live person. 

I'm not buying what they're selling because the IRS already approved & sent the refund, I googled SBTPG & there have been countless complaints about them fraudulently keeping refund payments & lying to consumers about sending refunds back to the IRS yet the IRS knows nothing about it & many still trying to get their money 2-3 years later!! I've been a loyal Turbo Tax customer for years but since they want to do business with a bunch of crooks, that ends today!

[Residentconker]

That is absolutely absurd. I have also been with TurboTax for as long as I can remember. The run around is insulting at the best of times for this. The thing that makes less sense is my state refund was deposited just fine and on time. How can the state refund get deposited but somehow the federal was sent over coded incorrectly as a business to business transaction as sofi is saying. 

[Seminolefan78]

That’s exactly what happened to me and I filed a complaint against SBTPG with the Better Business Bureau and now I am going to file one on TurboTax for getting their money and not doing anything to help me get mine back. They chose to use this bank for their fees. So I feel like TurboTax is just as much to blame here. I will never use them again!!! 

[Indy22]

What’s bank do you bank with because I think this might be the case for me too, and I bank with discover 

[williamshoe87]

Your answers are not accurate. The banks are rejecting them with code r17, apparently this has been happening for years with your partner sbtpg. They have refused to fix the deposit coding issues. When the bank uses code r17, that says by law the refund must go directly back to the irs and is labeled as a fraudulent deposit causing our refunds to be sent to the RIVO department ultimately delaying our refunds by a minimum of 1 year. TurboTax and sbtpg act like they don't know what's going on and instead allow this to happen so they can collect an extra $30 for a returned deposit fee. The fee i had chosen to be taken out of my refund is a scam, there is nothing TurboTax can do to help you. So why did I pay that fee if there's nothing TurboTax can do? I'll be seeing you all in court.

[Critter-3]

WARNING - Due to the past history of using the Refund Processing Service with hundreds of refunds being delayed for months by the third party processor, it is Highly Recommended that you do NOT use this service.

If you cannot pay the TurboTax fees with your own funds please see if you can get a relative or friend to pay the fees with their credit or debit card.

You can still use direct deposit of the refund to a bank account (or prepaid debit card) where you are the owner of the account.

Better yet stop paying any fees if possible ...

TurboTax Free Edition is very limited. It's only for the simplest tax returns. 

If your AGI is $79,000 or less you can probably use IRS Free File.

And the IRS is testing a pilot program called Direct File ...  https://www.irs.gov/about-irs/strategic-plan/direct-file

[Seminolefan78]

Unfortunately if you have a Health savings account (HSA) and a 401K you can’t file a free return (not electronically). Every site I checked makes you pay when you add these. If there’s another site that does not please let me know. Thanks.

 I got a call from the Intuit office of the President after filing a claim against them on the BBB site. They acted like they were being helpful but did nothing to help. Basically looked good for the BBB but didn’t do anything they said they did. Liars till the bitter end. I bet if enough people were to sue them they’d have to stop stealing customers money. 

[Bridgettwill05]

I hope you have gotten your refund.

Mine was rejected by my bank Feb 22 2024 SBTPG says they sent it back to IRS on February 28th 2024.

It's now June 17th 2024 and No one still knows where my refund is.

[Bridgettwill05]

You can open a case with SBTPG through email and they respond very fast.

I've used TT for 9 years and this happened to me this year for the 1st time ever.Ive been waiting 4 months so far fo my return. 

I won't use turbo tax ever again.

Free addition. $148 and still waiting for my return SMDH

[Residentconker]

July 1st. Still no refund. IRS is still investigating. Contacted sbptg and they said it was returned to the IRS (they gave an unhelpful useless answer). Irs said on their records it was placed on a green dot card (I never authorized that and provided proper bank information). Contacted green dot they have no record of the number the IRS gave me. TurboTax failings is a cause of all of this. They can blame everyone else (it's the only thing their support staff was willing to do for me) but they are the cause of this 

[Chaelashae]

Out of curiosity, was this ever fixed for you? Mine wasn’t and I’m still trying to get guidance on what to do next. 

[Residentconker]

Unfortunately this has not been resolved and my tax refund is still lost in the abyss that is the IRS with no end in sight to when they will be done with their investigation on the whereabouts