I'm in a similar boat. I bank with SoFi & according to the IRS website, my refund was sent 2/14 but SoFi hasn't received it. I stumbled on info for SBTPG's website shows filing fees deducted & the rest "Pending return to IRS" 2/14 & "under review" so I called their customer service # & their automated system said they identified "unusual activity" & they're sending my refund back to the IRS then it just hangs up with no option to speak to a live person.
I'm not buying what they're selling because the IRS already approved & sent the refund, I googled SBTPG & there have been countless complaints about them fraudulently keeping refund payments & lying to consumers about sending refunds back to the IRS yet the IRS knows nothing about it & many still trying to get their money 2-3 years later!! I've been a loyal Turbo Tax customer for years but since they want to do business with a bunch of crooks, that ends today!
