Anyone who receive the reference code 9001 topic 152, receive an update after the verification part. I did the verification over the phone, now waiting.

Forum|Forum|7 years ago
June 6, 2019
9 replies
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TurboTax Deluxe Android

mrnmrsrice

Level 2

What is the number to call to verify please I tried and tried to call but they kept telling me there was nothing wrong I had to wait 21 days from filing.

lovedontrun

Level 2

You can try to ID verify via their website @ idverify.irs.gov. I tried this but the online system didn't recognize my info so I had to call the IRS. The number I was given to verify is 800.830.5084. Good luck.

mrnmrsrice

Level 2

Will that delay my refund of turbo tax still says the 16th

lovedontrun

Level 2

Turbo tax posts an estimated date of return. Once the tax return is filed, though, they do not track it's progress. This basically means once your tax return is filed it's between you and the IRS (scary words, I know). Here's my personal experience for what it's worth:

Typically, the representatives will tell you there's nothing they can do until the 21 days have passed. However, if you tell them you have received reference code 9001 they will look at your file. On the IRS end the reference code 9001 is simply listed as "system error" which is extremely unhelpful. This means they have to look at the notes on your file to see what the actual problem is. If I were you, I would call them again and ask if they can tell you why you have this error code. When I called in with this exact error code it took the rep fifteen minutes to find the problem. I was happy to wait and kept telling her to take her time. Keep us posted with what they tell you. Good Luck!

harleysnskulls

Level 2

This years tax season i received 9001 code and tax topic 152... this has to do with identity... i married this last summer and apparently Social Security didnt inform IRS of my name change and since that happened i had to answer questions of who i really am lol... boils down to now have to wait yet another 9 weeks on top of the 3 ive already waited for my refund... the representative said everyone with these showing up on the website will have to call and verify whom they truly are. Hope this helps...

moni3808

Level 2

I receive the topic and code 9001. I had to wait about 14 days for a letter explaining a I’d Verify. I filed on 2/17 and I’d on 3/12. They said about 6-9 weeks but I got a change on my WMR with DDD 3/20. You do have to wait for a letter and 21 days to really get the answer you need. With all the fraud going on they can’t really I’d check without that control number. Hope this help someone.

clyda1970

Level 2

i did mine on the id verification website that my letter sent its been 4 weeks and nothing anyone have any in put

lovedontrun

Level 2

Ok. I think my situation applies to you so here it is. I filed on 1/12/16 and was accepted on 1/14/16. I had one bar until 2/1/16 then it disappeared and I got the whole "we can not provide you with any information about your tax refund...if you need further information call and provide reference code 9001..blah blah blah". I waited to call hoping the backlog was the reason and it would update soon but no such luck. I called the irs number provided on WMR Wednesday 2/10/16 and was given the id verify number. I verified my id the same day. Up until this morning I still had the same message on WMR but this morning (2/13/16) I woke up to two bars and a ddd of 2/18/16. I know they say it can take up to 9 more weeks but it seems to be moving much faster than that. I hope this gives you some hope that you will get your money sooner than later.

outterinner111Author

Level 2

I actually woke up the same thing. Let's see what happens.

dhutchtaxes

Level 2

My return was accepted 1/21 and I went through the whole code 9001 thing. Was able to verify identity via phone on 2/12 and was given the same 9 week wait period. Checked WMR on 2/20 and it was updated with a DDD of 2/24. Roughly 2 week wait. Let's see if I actually get it on the date list, though.