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Once you file your tax return, TurboTax gets no information from the IRS. Only the IRS is in control. TurboTax is not involved in your identity verification or in speeding up your refund. Contact the IRS for information.
To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.
When did you do the ID verify ? The IRS says 9 weeks however it is known to take much longer.
We’ll process your tax return. It may take up to 9 weeks to receive your refund or credit any overpayment to your account. However, if we find other problems, we’ll contact you again and this may delay your refund.
https://www.irs.gov/individuals/understanding-your-letter-5071c-or-6331c
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