@ bpark wrote:
I added a state (SC) and had to pay that extra 39.99 which makes sense but not having to pay the costco one, south carolina, and other 39.99. Doesn't makes sense.
I don't fully understand what you meant there, since you only mentioned one state in that comment--South Carolina--but mentioned it twice. Is South Carolina the only state for which you are preparing a return, or are you preparing returns for 2 different states?
Deluxe Edition comes in 2 versions--one that is Federal-only and one that is a combo Fed and State. Which one did you buy? Did you buy the Deluxe Federal-only version that does not have a state program at all and then bought a state program (South Carolina) for 39.99 to add to it? If you paid 29.99 at Costco for Deluxe that suggests your Deluxe did not come with a state program, but obviously we can't see which one you bought. It should say on the box and CD (if applicable) whether it includes state returns or not. So if it is the version without one, the first state program would be 39.99. (When needing a state program, it's cheaper to buy the Deluxe combo version which already includes the first state program.)
Or did you buy the Deluxe at Costco that is the combo version and has a state program included, and then bought a second state program for a different state? If that's your situation, then it's the second state program that is 39.99.
In either case, if you pay that fee upfront with credit/debit card, there is no refund processing service fee. If you chose to pay any fees out of your Federal refund, there is an additional 39.99 service fee . You avoid that extra 39.99 refund service fee by paying upfront with credit/debit card.
Also, there is a 19.99 fee to efile a state return, except no fee for New York state, and no fee to print and mail the state return.
If you think you were charged incorrectly, you can discuss your fees with the folks at TurboTax Support by phone. They can question you in realtime instead of this clumsy bulletin-board method and figure out exactly what you did and are experiencing. If you were charged incorrectly, they can correct it. While you have them on the phone, they can also help you get rid of the refund processing service if you prefer to pay upfront to avoid that 39.99 service fee. Nothing account-specific can be handled in this user community forum.
You can get a phone number by using the form at the link below. Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.
In the question line of the form just say billing issue without quotes.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
https://support.turbotax.intuit.com/contact
