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Turdbotax
New Member

Cannot view or save return - "We're Having Trouble Printing Your Return"

The issue is absolutely not fixed. I tried for almost a week to file and I could not e-file or print. Their tech support was absolutely worthless and I ended up using a different company to file (that actually worked with no problems). Now I'm working on getting back my $187 from turdbotax and they don't want to give me back my money. I found this forum after using the other company, but regardless, I think it's absolutely retarded to give money to a company, have the product fail, then send them more money for a different product, jump through a bunch of hoops to get product #2 to work, then hope that somehow you can get your money back for product #1. I'm not going to do that. I just want my money back. I've spent hours now on the phone with these people explaining the situation, just to have the same auto-rejected form sent to my email for me to fill out. When I've asked for a supervisor I get transferred, then they just hang up. I promise I will never use this company ever again. You couldn't pay me to use turdbotax after all this.

Cannot view or save return - "We're Having Trouble Printing Your Return"

That’s probably a new turbotax business trick — hide software weaknesses and errors till their fee is paid. Display errors later right before filing. Awesome business model (sarcasm) .

 

What other company did you use? That will help turbotax sufferers next year. 

Turdbotax
New Member

Cannot view or save return - "We're Having Trouble Printing Your Return"

I used a place called taxact.com. It was about $50 cheaper. 

fglijne2010
Returning Member

Cannot view or save return - "We're Having Trouble Printing Your Return"

Same with me. I've paid my e-file, but couldn't get my e-file transmitted. Can I get refund if what I paid for e-filing? 

fglijne2010
Returning Member

Cannot view or save return - "We're Having Trouble Printing Your Return"

Same to me. Paid $178 to e-file for Fed and State, I but couldn't go through transmitted. Called customer service and tried to trouble shoot, I but still couldn't resolve the issue. Can you get refund for e-filing fees?

fglijne2010
Returning Member

Cannot view or save return - "We're Having Trouble Printing Your Return"

I have tried trouble shoot all situation you mentioned, I but still couldn't get my e-file transmitted. 

fglijne2010
Returning Member

Cannot view or save return - "We're Having Trouble Printing Your Return"

Same situation like yours. Couldn't print or view my return. My e-file couldn't get transmitted. Called TT three times and got hang up. Very bad experience with Turbo Tax customer service. 

MoniqueLO_
Intuit Alumni

Cannot view or save return - "We're Having Trouble Printing Your Return"

We do not have access to your account in this public forum. If you would like to inquire about a refund, please feel free to contact Customer Support so they can assist you. You will want to use the keywords billing issues when you call so you get to the right person.

@fglijne2010 
 

Cannot view or save return - "We're Having Trouble Printing Your Return"

It's April 2024 and the same **bleep** problem. Unable to view or print my 2023 return. TurboTax has been getting worse and worse and now this is it. I'm done.

Cannot view or save return - "We're Having Trouble Printing Your Return"

Where in the software can you get back in and change entries.  I like to print and review before submitting and discovered?   I made  duplicate entries of income not caught by the on-line check of the return?  But now I can't get back into my return to correct before submission.

Cannot view or save return - "We're Having Trouble Printing Your Return"

I have  exactly the same problem, and will try again in the morning. 

 

CatinaT1
Expert Alumni

Cannot view or save return - "We're Having Trouble Printing Your Return"

To get back in your return to make changes follow these steps:

 

  1. Sign onto your online account and land on the Tax Home web page, 
  2. scroll down and click on Add a State (You will not really be adding a state). This will take you back in to the 2024 online tax return.
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