Cannot view or save return - "We're Having Trouble Printing Your Return"

[tax_filer123]

I always view my return before e-filing but have been getting an error for the past 6 days: "We're Having Trouble Printing Your Return Sorry for the inconvenience, but TurboTax is experiencing a temporary problem printing returns. We're working on the problem and expect to have it fixed shortly. Please try again in a few moments." I'm not actually trying to print but just want to view the actual return. 

I called TT support last Friday and they said this is a known issue that they are working on. Then I called again a few days later and they didn't know about any system issue and weren't able to help me get this resolved. 

I have tried in 3 different browsers, on two totally different computers. I have tried to save from the Print Center as well as the part of the flow that prompts the user to view the return right before e-filing. 

Does anyone know if this is a known issue that I need to wait on, or if there is anything I can do to resolve this? I find it strange that I can't find similar complaints in this forum or on reddit if it is a system-wide issue. 

[Kat]

@tax_filer123 I have seen a few users who are receiving a similar error message when attempting to e-file.  I think the message says the system can't "save the return for filing" or something like that.

I've reported this to TurboTax Moderators and have been advised that this IS an issue under investigation.  I'll let you know when the issue has been resolved.

I'm assuming you've already made payment of your TurboTax fees.  Of course, that is required before you are allowed to view or print your return.  Just in case, I'm linking below a TurboTax  FAQ that explains how to make payment before filing so that you can preview your return.  

How do I preview my TurboTax Online return before filing? 

[tax_filer123]

OK thanks for the info! And yes, I did pay the fees already. 

[Infoguy1999]

I am also having this same experience.  I also have tried different computers and browsers and even the phone app.  Hopefully they will get this resolved soon so I can e-file my return.

[Miles Standish]

I am having the exact same issue and I noticed it coincides with also being unable to file my return. I get the message below when trying to file. I have spoken to customer services multiple times with no luck. I have also tried multiple computers and browsers.

Your transmission didn't go through

We could not e-file your return for the following reason:

We had a problem while saving your return for filing. Please try to e-file again and if that fails contact customer service.

[grewhite81]

I have had this same response for 2 weeks now.  Live chat hasn't helped fix it, CPA review hasn't helped and Turbo Tax Customer Service hasn't helped.  There are no issues with my return. I can't figure this out and I'm about to get a refund and start over with a different tax software. 

 

Your transmission didn't go through

We could not e-file your return for the following reason:

We had a problem while saving your return for filing. Please try to e-file again and if that fails contact customer service.

[cactus star]

I also have this issue and will request a refund if it is not fixed by the end of the week. 

[Kat]

Hello Everyone:  I've reached out to TurboTax Moderators to see if there are any updates on this issue.  They are on Pacific Time, so it'll be a little bit before they're in.  I'll update here if/when I hear anything.

[Infoguy1999]

Thought it may have something to do with credit card payment.  Made credit card payment on 2/24.  Got a receipt from TurboTax and confirmation number but on my side credit card charge was pending until this morning 3/1.  Now it shows processed on my credit card app.  However I just tried and still can't print or e-file.  If it is related maybe mine will work tomorrow after a full 24hrs of a processed payment.  

[yuiop9]

any updates to this issue?

[brianisselbacher]

Hi Kat, any updates from your last inquiry for this issue?

[tax_filer123]

Unfortunately this still isn't working. @Kat do you have any info if this is something the developers are actively working on to fix or if there are any workarounds? 

[Kat]

@tax_filer123  and other users:  I am so sorry.  I have no new info.  I've pressed TurboTax Moderators, but no new updates have been announced.  I'll let you know the minute I hear anything new.

[tomr70]

I'm having same issue. Made a payment to TT, and can't print or save my return as pdf. Also can't submit, obviously.  

Please keep us up to date once it's resolved.

Thanks.

[Kat]

Hello everyone:  I still have not received info from Moderators, but another user receiving this message was able to e-file today.  Just letting you know!