Nobody can talk to the IRS except you.
The IRS is running behind due to COVID and a huge amount of early tax returns being filed this year.
See this IRS newsroom release: https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue
They are so delayed that they postponed the filing date from April 15 to May 17.
21 days is not a magic number - it is just an average.
TurboTax only gives the general IRS (most returns are processed within 21 days) date. The actual date is known only by the IRS. TurboTax also does not adjust the general date for anything on the tax return. TurboTax receives no feedback from the IRS after filing.
The IRS says most refunds will be issued within 21 days - some faster, some longer.
(Most means more than half so many take longer - MUCH longer)
Each tax return is evaluated on it's own merits. There is no first-in-first-out. Two similar tax return submitted at the same time can have totally different processing times based on IRS criteria for examining tax returns that the IRS does not divulge.
Some returns will be held for ID verification or other verification. The IRS will send a letter if they require more information to process your tax return.
Check your refund stratus here:
Check your state refund here:
No. TurboTax cannot talk to the IRS for you. The IRS will not tell TT anything. You can track your refund on the IRS site. Be aware that there are a lot of delays for refunds this tax season.
TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. “21 days” is not a promise from TurboTax or the IRS. Many refunds are taking longer during the pandemic. The IRS is backlogged —-they are still trying to process millions of 2019 returns; they received millions of e-filed on the day they opened for 2020 returns, and now they are burdened with sending out another round of stimulus checks.
Some delays are resulting from incorrect amounts that folks entered for stimulus checks they received. Many people have been confused by the recovery rebate credit and completed it incorrectly. The IRS may delay your refund while they cross-check to see what you received.
First, check your e-file status to see if your return was accepted:
Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.
You need your filing status, your Social Security number and the exact amount (line 34of your 2020 Form 1040) of your federal refund to track your Federal refund:
To track your state refund:
If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.