Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
Your taxes, your way. Get expert help or do it yourself. >> Get started
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
djacquemin
New Member

Can't find taxes from last year. I did efile can you help. Have a new computer this year so can't get information

 
1 Best answer

Accepted Solutions
JudyTR
New Member

Can't find taxes from last year. I did efile can you help. Have a new computer this year so can't get information

Multiply accounts is often the reason users are unable to find their tax returns they filed with the TurboTax online software.  You have to sign into the same account that you used to file the tax return you are looking for.  Below are some directions that will help you find all the usernames linked to an email address.  Sign into each account until you find the tax return you are looking for.

**click>  Begin our account recovery process.

**Enter your email address

**Click Continue to get an e-mailed list of all accounts tied to that email. 

**Repeat Step 1-3 for any other email addresses you may have.

View solution in original post

13 Replies
JudyTR
New Member

Can't find taxes from last year. I did efile can you help. Have a new computer this year so can't get information

did you use TurboTax online?
djacquemin
New Member

Can't find taxes from last year. I did efile can you help. Have a new computer this year so can't get information

I did and I had a copy saved but old computer crashed and did not have it backed up.  New computer this year.  Please help
djacquemin
New Member

Can't find taxes from last year. I did efile can you help. Have a new computer this year so can't get information

tried your suggestion but when i clicked on the sight went to bottom of page and clicked but doesn't give e anything
JudyTR
New Member

Can't find taxes from last year. I did efile can you help. Have a new computer this year so can't get information

JudyTR
New Member

Can't find taxes from last year. I did efile can you help. Have a new computer this year so can't get information

so when you clicked the below link it didn't take you to the screen to enter your email?  copy and paste the above link
djacquemin
New Member

Can't find taxes from last year. I did efile can you help. Have a new computer this year so can't get information

tried again the site puts not started at the end of account-recovery
JudyTR
New Member

Can't find taxes from last year. I did efile can you help. Have a new computer this year so can't get information

do you have more than one email address?  I will have to do some research because I haven't had any clients have that message.  Let me verify one more time that you used the online software and not the CD/download software?
JudyTR
New Member

Can't find taxes from last year. I did efile can you help. Have a new computer this year so can't get information

I found this also. .. I will keep looking for more solutions

*** please select the option that says "I don't know my email or User ID". This will prompt you to enter some personal information and let you know whether or not you have multiple accounts.



<a rel="nofollow" target="_blank" href="https://myturbotax.intuit.com/account-recovery">https://myturbotax.intuit.com/account-recovery</a>
djacquemin
New Member

Can't find taxes from last year. I did efile can you help. Have a new computer this year so can't get information

sorry I used the cd download. so sorry can you still help
JudyTR
New Member

Can't find taxes from last year. I did efile can you help. Have a new computer this year so can't get information

TurboTax won't have a copy of what was on your cd/download.  You can request a transcript from the IRS so you will have a copy for your records.  <a rel="nofollow" target="_blank" href="https://www.irs.gov/individuals/get-transcript">https://www.irs.gov/individuals/get-transcript</a>
JudyTR
New Member

Can't find taxes from last year. I did efile can you help. Have a new computer this year so can't get information

Multiply accounts is often the reason users are unable to find their tax returns they filed with the TurboTax online software.  You have to sign into the same account that you used to file the tax return you are looking for.  Below are some directions that will help you find all the usernames linked to an email address.  Sign into each account until you find the tax return you are looking for.

**click>  Begin our account recovery process.

**Enter your email address

**Click Continue to get an e-mailed list of all accounts tied to that email. 

**Repeat Step 1-3 for any other email addresses you may have.

JBBURGER
New Member

Can't find taxes from last year. I did efile can you help. Have a new computer this year so can't get information

MY EMAIL ADDRESS IS [email address removed]. 

 

HeatherPLO
Employee TurboTax Specialist

Can't find taxes from last year. I did efile can you help. Have a new computer this year so can't get information

To access a prior year return, please reference the Help Article here.  

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

About Community

Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement.

3.49m
Members

2.62m
Discussions

Manage cookies
v