Can't find taxes from last year. I did efile can you help. Have a new computer this year so can't get information

[JudyTR]

did you use TurboTax online?

[djacquemin]

I did and I had a copy saved but old computer crashed and did not have it backed up.  New computer this year.  Please help

[djacquemin]

tried your suggestion but when i clicked on the sight went to bottom of page and clicked but doesn't give e anything

[JudyTR]

<a rel="nofollow" target="_blank" href="https://myturbotax.intuit.com/account-recovery/">https://myturbotax.intuit.com/account-recovery/</a>

[JudyTR]

so when you clicked the below link it didn't take you to the screen to enter your email?  copy and paste the above link

[djacquemin]

tried again the site puts not started at the end of account-recovery

[JudyTR]

do you have more than one email address?  I will have to do some research because I haven't had any clients have that message.  Let me verify one more time that you used the online software and not the CD/download software?

[JudyTR]

I found this also. .. I will keep looking for more solutions

*** please select the option that says "I don't know my email or User ID". This will prompt you to enter some personal information and let you know whether or not you have multiple accounts.



<a rel="nofollow" target="_blank" href="https://myturbotax.intuit.com/account-recovery">https://myturbotax.intuit.com/account-recovery</a>

[djacquemin]

sorry I used the cd download. so sorry can you still help

[JudyTR]

TurboTax won't have a copy of what was on your cd/download.  You can request a transcript from the IRS so you will have a copy for your records.  <a rel="nofollow" target="_blank" href="https://www.irs.gov/individuals/get-transcript">https://www.irs.gov/individuals/get-transcript</a>

[JudyTR · Accepted solution]

Multiply accounts is often the reason users are unable to find their tax returns they filed with the TurboTax online software.  You have to sign into the same account that you used to file the tax return you are looking for.  Below are some directions that will help you find all the usernames linked to an email address.  Sign into each account until you find the tax return you are looking for.

**click>  Begin our account recovery process.

**Enter your email address

**Click Continue to get an e-mailed list of all accounts tied to that email. 

**Repeat Step 1-3 for any other email addresses you may have.

[JBBURGER]

MY EMAIL ADDRESS IS [email address removed]. 

[HeatherPLO]

To access a prior year return, please reference the Help Article here.