Can Only Download Certain Year Returns

[wordsforsale]

Hello! I know where to access previous year returns, but I'm unable to view/print the year I need. Some year's returns are available but others aren't. I can see other documents, but no option to download the PDF. Please see screenshots. It's driving me mad—thanks for the help!

Here you can see the "download tax PDF" for 2020 but that option is missing for 2021 (under it). 

[VolvoGirl]

You might have another account.  How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

[wordsforsale]

Thank you, but this is the right account. I see my other tax documents for the year in question, but just don't see the option to download for some reason. 

[SteamTrain]

@wordsforsale 

If it's in your "Online" software account....don't look in the left-side "Documents" selection...That left-side selection tends to be only for documents you 'uploaded" entirely separately, by yourself into that storage site location.  

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Instead make the selection to see the other years select "Tax Home" on the left, then on the rt-side main page...scroll down towards the bottom and there is a selection to see "Your tax returns & documents".   That selection is different and may contain what you need.

IF you don't see  that Tax Home selection there, then you have to start thru the startup of your 2025 taxes for several series of start-up questions, before it (Tax Home) shows up for you to select.

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[wordsforsale]

Aha, thank you, @SteamTrain! Really appreciate you taking the time. Now I just need to figure out how to open this .tax file. Thanks again!

[VolvoGirl]

Wasn't the pdf file listed?  If it only let you download the .tax2021 or 2020 file  you need to have the Desktop program installed to open it.  But  you can no longer download the 2021 Desktop program or prior.  They only have the last 3 years.

If you can't download the pdf file that probably means you didn't pay the Turbo Tax fees.  Did you file that year?   You can use www.taxprinter.com to convert a .tax file to pdf.   No connection to Intuit or Turbo Tax. They might be expensive.

You can request a free transcript of your federal return from the IRS. http://www.irs.gov/Individuals/Get-Transcript

Or order an exact copy of your tax return (including all attachments) from the IRS. There is a fee per tax return. See http://www.irs.gov/taxtopics/tc156.html for complete instructions