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aces4gin
New Member

Can neither View nor Print my tax returns, what can be done?

Can neither view nor print my Federal and State tax return, what can I do to get this mode to work?
4 Replies
GeorgeDenseff
Level 3

Can neither View nor Print my tax returns, what can be done?

Follow these directions to fix Adobe Acrobat DC.  That program has to be correct to view and print forms in TurboTax.

How to uninstall and reinstall Acrobat (adobe.com)

mesquitebean
Level 15

Can neither View nor Print my tax returns, what can be done?


aces4gin wrote:
Can neither view nor print my Federal and State tax return, what can I do to get this mode to work?

More info is needed.   You appear to be using Online Self-Employed Edition.   What is the circumstance in which you are trying to view/print, and what is the roadblock?    Have you already efiled a 2020 return and need to print a copy for your record?    If so, we can tell you 2 different ways to download/view/print the PDF, including a way to get a PDF of the return with all the worksheets and extra pages.

 

Or is your 2020 return still in preparation, and you want to view it prior to filing?    In Online TurboTax you cannot view/print the return until you pay for the product.  We can tell you how to pay in advance to have printing privileges prior to filing.

 

Or we can tell you how to preview the Form 1040 and Schedules 1-3 during preparation and prior to paying, but you won't be able to print them until you pay the fees.  

ari4me
New Member

Can neither View nor Print my tax returns, what can be done?

I have already paid for turbotax and I have yet to file this tax return.  I had previously, days ago, viewed and printed out the return, but my printer had a clocked paper route, but I corrected that.  Ever since that incident, I have been unable to view or print the edited return.  I need to do this immediately, and would appreciate any help you can provide.  Thank you,

mesquitebean
Level 15

Can neither View nor Print my tax returns, what can be done?


ari4me  wrote:

I have already paid for turbotax and I have yet to file this tax return.  I had previously, days ago, viewed and printed out the return, but my printer had a clocked (sic) paper route, but I corrected that.  Ever since that incident, I have been unable to view or print the edited return.  I need to do this immediately, and would appreciate any help you can provide.  Thank you,


I'll assume you are the same person as the threadowner, even though your profile name has changed.  And I assume that was a typo above that means you had a blocked paper route that has now been resolved.   

 

When you log in, are you able to open your return interview back up to resume editing your return, or does TurboTax think you were finished, and the interview is closed?      If the interview is closed, then to get back to the interview click on "Add a State."   That doesn't really add one, but opens the return interview back up.

 

In any case, once the interview is opened, follow these steps to view/print.  You said you already paid.  The method below assumes you chose to pay for your TurboTax fees by credit/debit card and did not choose the option to pay out of your Federal refund (if applicable.)  If you chose to pay out of your refund, you'll need to change the payment method and pay upfront by credit/debit card.

 

  • After the interview is open, click in the left menu column on TAX TOOLS, then PRINT CENTER.
  • Then choose "Print, save, view this year's return."
  • The next screen should offer some options:  "Just my tax returns", or "include government worksheets (optional)", or "include government and TurboTax worksheets (optional.)"
  • For my records, I usually save a PDF of the return "as filed" and a PDF of the return with all the government and TurboTax worksheets.


NOTE:  Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc.  Be sure to store them safely and securely to guard against computer theft, hacking, etc.

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