Is anyone else having issues accessing their refund?!?!?!? My money has been in a count provided by turbo tax since the 9th and no one will help me access it!

[SweetieJean]

"in a count"  What does that mean?

[SweetieJean]

Do you mean an Account?  Did you have TT fees deducted from the Federal refund?

[piperwimmer83]

Yes and yes

[piperwimmer83]

It already shows in my turbotax prepaid visa account that my funds are there.   I just haven't recieved a card.   I ordered a new card after receiving emails saying my card was in its way then my card was at my local post office waiting for delivery then an email saying I should have already recieved my card and I need to activate it.   I called the number provided in the email link they sent me and it was an automated system I chose tge option that I haven't received my card it asked me to verify my address so I did and it then said my new card would arrive in the mail in 7 to 10 days.   That was 8 business days ago.   I called today and they told me there is no money in my account now!   But it still is showing all my funds are there when I look online!   

[mesquitebean]

If they are sending a new card, it probably has a new account number.   Maybe that's why they told you they didn't see any money if they looked under the first card.  I don't know why you are seeing it and they can't.

This is user community forum mainly for TurboTax.  No one will know anything specific about your Card account here.    You'd have to call Customer Service for the TurboTax Prepaid Visa Card for assistance with any card account issues.   If you already talked to them, you may need to call them back and see how they explain everything you are experiencing.  (888) 285-4169.

[mesquitebean]

BTW, the Card FAQ page says it can take 5-10 business days to get the card, so maybe that recording you got meant 7-10 Business days, not calendar days.   You said above it has been "8 business days".
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4139949-how-to-get-your-tax-refund-on-a-turbo-prepaid-visa-card">h...>

[piperwimmer83]

I have already called that number and every other number.   It has been far more than 5-10 business days.   I first ordered the card on the 2nd.   Thank you for your help

[mesquitebean]

In your larger paragraph above you said for the second card request "that was 8 business days ago."    That's why I mentioned it.  Maybe what you meant was the 8 days was at the end of the 7-10 days; i.e.,  that you actually requested the second card 18 days ago.

I don't know what "every other number" means since I don't have a list of every other numbers.   Have you tried speaking to TurboTax Support to see if they can advise you?   Or was that one of the other numbers you already tried?

FAQ:  What is the TurboTax phone number?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263">https://ttlc.intuit.com/questions/1899263</a>

If you've already talked to TurboTax Support, I'll see if a Moderator can make a suggestion.

[piperwimmer83]

I did.   I talked to a guy named kyle.   He was super kind and patient and tried helping me in every way he could but he ran into the same blocks I did.   

[mesquitebean]

I'll request a Moderator to look at this thread, but it won't be until during the day later today.

[mesquitebean]

A Moderator has received my request and says she is looking into it.

[piperwimmer83]

Thank you so much, I appreciate your help more than you know.   I spoke with someone yesterday with green dot and he told me that he was expediting me a new card and it would arrive Tuesday but he is also the same guy that told me there is no money in my account. So we shall see

[mesquitebean]

You're welcome.  So did he see that the money is "somewhere?"   Maybe the money stays where it is until the new card is activated, but I don't know.  Just thinking out loud.

[piperwimmer83]

I don't recall him saying that.   Most of what he was saying sounded kind of frantic or like he was totally just guessing.   That's just my assumption/opinion.   His accent made it extremely hard for me to understand most of what he was saying