It already shows in my turbotax prepaid visa account that my funds are there. I just haven't recieved a card. I ordered a new card after receiving emails saying my card was in its way then my card was at my local post office waiting for delivery then an email saying I should have already recieved my card and I need to activate it. I called the number provided in the email link they sent me and it was an automated system I chose tge option that I haven't received my card it asked me to verify my address so I did and it then said my new card would arrive in the mail in 7 to 10 days. That was 8 business days ago. I called today and they told me there is no money in my account now! But it still is showing all my funds are there when I look online!
