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New Member

About refund advance

I filed 1/11/2020 and was approved for a 2,000 loan. But haven't received anything. Last year I was approved and got it right away. And I can't find any information about it.
3 Replies
Level 15
Returning Member

About refund advance

@jesscole87 - Did you get an email indicating you were approved? If so, who did it come from?

Employee TurboTax Specialist

About refund advance

If you qualify for Refund Advance and are approved for the Turbo Visa Debit Card1, you’ll be notified by email of the approved amount and you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return.

We'll email you instructions on how to set up your Turbo Card account to start spending online.

The temporary card info will work for 15 days or until you activate your physical Turbo Card, which will arrive within 5 to 10 business days of IRS acceptance and loan approval.

The rest of your refund (minus any TurboTax fees) will be loaded on the same Turbo Card as your Refund Advance, typically within 21 days from IRS acceptance. You’ll be able to spend the money anywhere Visa is accepted in the U.S. This includes physical and online stores.

If you weren’t approved, you will receive an email from First Century Bank, N.A. with the reason for denial and contact information if you have additional questions about the decision.


For more information, please click here

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