1095-A questions was not prompted when using intuit turbo for 2019

[k_star]

Changes were made to the TurboTax software for 2019 by not prompting questions about PTC nor did TurboTax alert its customers to this change. For 2019 the request for this information is buried under the Medical section. I have been a loyal customer for over 10 yrs trusting turbo tax would walk me through the process accurately and was actually intuit as you claim using data from the yr before. None of that was accomplished in this yrs filing. Due to this change I now have to make the corrections by completing the 8962 form myself and mailing to the IRS which will cause serious delays in my refund. This is unacceptable. I will never use TurboTax again. The least you can do is provide me with the address that I now need to mail this document into and refund the charge from TurboTax. 

[DonnaLO]

You will either have to wait for a letter from the IRS requesting Form 8962, which will include the address to mail it to, OR if the IRS accepts the return then you will need to Amend.

See the answer provided here by Tax Expert ColeenD3:

https://ttlc.intuit.com/community/after-you-file/discussion/what-can-i-do-if-i-missed-to-include-my-...

Page 18 of this publication will show you where to mail Form 1040X if you need to amend:

https://www.irs.gov/pub/irs-pdf/i1040x.pdf

The IRS is requesting Form 8962 for 2019

For further assistance, please contact Customer Support.

In this forum, we do not have access to your account information.

 https://ttlc.intuit.com/replies/3300041