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Haven’t received my tax refund

Forum|Forum|6 years ago
March 16, 2020
96 replies
534 views

Hello,

I sent my tax files to IRS 3weeks ago(mail, not e file), but I haven’t received yet.

Can you track my tax refund process?

Thanks,

Justin

TurboTax Deluxe Online

Best answer by bluedeb

No one here can track your refund, you are the only one that can do that. Were your returns accepted? Once your returns are accepted, only the IRS & State would know when you will receive your refund. TurboTax does not get any updates regarding the processing of your return or when you will receive your refund.

You can checked the IRS website Where's My Refund for your Federal information?

https://www.irs.gov/refunds

If you have a State refund, click on the following link, then click on your State

https://ttlc.intuit.com/community/refund-status/help

----------------------------------------------

From the IRS:

It's been longer than 21 days since the IRS received my return and I haven’t gotten my refund. Why?

Some tax returns take longer to process than others for many reasons, including when a return:

Includes errors
Is incomplete
Is affected by identity theft or fraud
Includes a claim filed for an Earned Income Tax Credit or an Additional Child Tax Credit. See Q&A below.
Includes a Form 8379, Injured Spouse Allocation, which could take up to 14 weeks to process
Needs further review in general

We will contact you by mail when we need more information to process your return.

You can also contact the IRS about your refund if it has been over 21 days (business days) since your return has been accepted.

The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

Show previous replies

R

Rebellewil

Level 2

I haven’t received my federal tax return. IRS says no record of it

X

xmasbaby0

Level 15

@Rebellewil How long ago did you file your tax return? Did you e-file or mail it? It is taking a very long time (months) for the backlogged IRS to process returns.

Did you e-file? Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?

https://www.irs.gov/refunds

Or does your account say “Ready to Mail?”

Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself. TurboTax does not mail your tax return for you.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

A

Alex120mv

Level 2

It went to the wrong account, I have the right account number, can you help me?

A

Alex120mv

Level 2

Turbo Tax was the one that sent my check direct deposit it just went to the wrong account

VolvoGirl

Level 15

Turbo Tax doesn't send your refund. Turbo Tax doesn't touch your refund. Once they transmitted your return to the IRS they are done with their part.

If the bank rejects the deposit the IRS will mail a check to the address on your return.

V

VSMITH14

Level 2

Don't bother to call the IRS Hot Line as I have been calling them since last June. My 2020 1040X was received by the IRS on 5/26/21 and was filed on 6/1/21 and the message is still the same, We are sorry for the inconvenience. Don't bother contacting you congressman as mine informed me that the IRS was not accepting any more complaint files. BTW, the reason I had to file a 1040X was because TURBO-TAX entered the same dividend twice on my 1040-SR, so don't trust all their checks and double checks because you're the one who suffers. Thanks for reading my rant.

L

LZielke

Level 2

I efiled 3 months ago and have not gotten my refund?

M

MichelleLO

Level 15

The best place to find information about the status of your tax return/refund is the IRS Where's My Refund? site. The site is updated daily usually in the evening hours. You can also call the WMR Hotline at 800-829-1954 for updated status. Please see the TurboTax Help Article: When will I get my IRS refund? for more information. If after 21 days from acceptance of your return you do not have your tax refund, you will need to contact the IRS. Please see the TurboTax help article for more information: What if my IRS refund is taking longer than 21 days?

@LZielke

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K

Kirkland12

Level 2

I have not received my Tax Return can someone call me [phone number removed] thank you getting very frustrated!!!!

DoninGA

Level 15

@Kirkland12 wrote:

I have not received my Tax Return can someone call me [phone number removed] thank you getting very frustrated!!!!

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

S

Shar13

Level 2

When I look in TurboTax, it says my "Refund is Ready to Mail"
. How can I see if I asked to it to be put into my bank account,

or mailed to me?

S

SweetieJean

Alumni - Champ

Ready to Mail means your tax return (not your refund) is ready for YOU to print, sign and file by mail.

S

Somphath1971

Level 2

I haven't received all of my refund I only received partial of it when will I receive all of it

X

xmasbaby0

Level 15

@Somphath1971 What do you mean by "partial" of your refund? State and federal refunds come separately. Did you only receive one of them so far? Or do you mean your refund was reduced by the IRS or state?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

M

mnbkulke

Level 2

where is my tax refund?

X

xmasbaby0

Level 15

@mnbkulke

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

T

Tameka Rogers

Level 2

Where is my tax refund

X

xmasbaby0

Level 15

@Tameka Rogers

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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