Yes, many are disappointed when they purchase a CD (when they
don't have a CD drive) expecting a download code to be in the box like other
programs these days. One year TT will get up to speed and provide the
code.
This
FAQ explains how to handle a situation where you bought a CD, but don't have a CD drive on your
computer: https://ttlc.intuit.com/questions/2590568
Another
quicker method is to use another computer to copy the installation files from
the CD Rom to a flash/thumb/usb drive, then insert that drive into the first
computer and install from the flash/thumb/usb drive. Do not try to run the install file from the
removable medium.
https://ttlc.intuit.com/replies/3301456
Or buy
an external CD drive… they are inexpensive and you may need it again later.
Or you can talk to TT Customer Support and see if they will place a download in
your online account or advise you of your
options. Here's how to be assigned a phone number to the
proper department at TT Customer Support during the business hours shown below
(it will not display when they are closed). Read all the steps
first.
1) Go to https://support.turbotax.intuit.com/contact/
2) Choose the product platform you are using.
3) Ask a question or keywords without quotes, and Submit.
4) On next page, skip the suggested articles if they don't help.
5) Scroll down, and you should be able to enter the Support module to get a
phone number. (That will be grayed out when they are closed).
