Your transmission didn't go through

[mlewandowski4]

In response to an expert's reply above with links about mailing our Turbo Tax forms.

I am getting the same error, "Your transmission didn't go through."

Is it still true that we can mail our taxes?  The IRS website says that it is not accepting any paper at this time due to COVID.  The link is here:  https://www.irs.gov/newsroom/irs-urges-taxpayers-to-use-electronic-options-outlines-online-assistanc... .  They say, "The IRS is not currently able to process individual paper tax returns."

So, is it still an option to mail our taxes?

Thank you!

Matt

[CatinaT1]

Yes, you can still mail your taxes, however it will be a longer processing time since they are not currently processing mail.

There is a delay in processing the returns as the IRS is not processing paper returns at the moment due to Covid-19 and social distancing policies in effect.  

IRS operations

[abl79]

First I'm getting a similar error ( below)

• I'm getting Access Denied on the following link.
• I've cleared my browser cache and attempted with two different browsers and received the same error.
• I did a review and the information is all correct. 

Who can I contact personally to help resolve this?

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

[heidi00]

I am having exactly the same problem, with identical error message. Tried all of the workarounds/resets

and none have been successful.

[mlewandowski4]

I was finally able to get mine to work, so hopefully it will work for you!  I had the same error message that you posted:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

It turns out that the problem was that I had entered an international phone number in my TurboTax account (which could be different from the number that you actually put on the taxes).  So try to go in to your TurboTax account settings (somewhere on the left hand side if I remember correctly), and check that you have a 10 digit US number entered there.  This must be a bug, because I was able to verify my international number with TurboTax while I was signing up, but for some reason they didn't accept it when I was submitting.

Hopefully this will work for most people getting this error message!  I feel your pain!

[DawnC]

There seems to be an issue with e-filing when there is not a US phone number listed in your Intuit Online account.   When you are signed into your account, click on Intuit Account in the bottom left corner.    The error is not from the phone number on your tax return but rather the phone number attached to your Intuit (TurboTax) account.  

Change your phone number to a US number in the Intuit Account of Turbo Tax.   No need to verify this number in the Intuit Account just click exit when you are done. Then go back to your return and continue filing.   Don't use a Google Voice number, a Skype number, or any other non-US or non-verifiable phone number.  Again, you don't have to verify the number but the number needs to be verifiable.  

You may be able to leave the phone number field blank on your Intuit account and e-file your return.  No matter which option you use, make sure to update your account with your correct phone number once your return is e-filed.  

@mlewandowski4

@heidi00

@abl79

[abl79]

That worked!  Thank you so much!  

[Basti]

Worked for me as well - correction of the phone number in the Intuit profile solves the issue. Thanks!

[moreloco]

When e-filing my 1040, I got the following message "Your transmission didn't go through".  At the bottom of this message,  there was a long explanation and a final line such as "...Invalid SMS Number. Must be between 10 and 10 digits".

I live abroad and I entered my foreign phone number when requested by TurboTax.  Since my phone has more than 10 digits, I shortened to 10 but it didn't work.  Subsequently, I entered my son's american phone number which Turbotax continued to reject when e-filing.  I called in for help, managed to talk to a human being.  This nice person indicated that the phone number requested by TurboTax has to be the same as the one stored (and verified) in your Intuit Account. 

To do that, you have select Intuit Account (left side right on top of Sign Out).  In the proper textbox enter an american phone number and select verify.  An SMS message with a verification code will be sent to that cell phone.  Enter the code into the Intuit Account form, you only have a max. of 10 minutes to do so.  Once the phone is verified, you can use it in the TurboTax form.  Problem solved. 

Oscar

[Huba]

The verify your Intuit account phone number must be the same number as the one from the tax return. I put in an international number into the verify field and even after deleting it the error was still coming up. I ended up using my google phone number for both fields, Intuit account and TurboTax personal information. It worked after this. Good luck!

[debfrance]

I faced the same issue and I can't believe that apparently it came from using my Mac BookPro ...

Solution: I disconnected from my account then reconnected to it from my wife notebook PC and it worked perfectly!!! 

[Preeti1972]

While e-filing my return for 2019, I got the following message:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

The return shows that I elected to pay the balance due for Federal as well as California tax viz $ 2007 and $ 13 respectively by direct debit using the account number and the routing number of my bank with date of withdrawal as 5 July, 2020. Please let me know if the returns have been filed or are still pending as being shown currently.

[gardinia70]

Hi. My transmission didn't go through e-file. I need to know what is my filing status. Was it filed? Or no. Please direct me if there's any steps to be done.

[asimrp]

I am facing the same issue.  And the error response page includes a suggestion to retry after 24 hours but the tax filing deadline ends before that.  Can someone please help?

Here is the error I'm getting:

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

[simon_chen_ca]

This works!

However, for people filing from outside of the US, it was a pain. Other countries have different phone and zip formats. Should be more flexible!