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espinnler1
Level 1

Your online assistant is garbage. 'More Details', pops a web page that states the support page has moved and the page just sits there and goes nowhere?

Program updates. This online runaround by your developers is hideous.
3 Replies
SteamTrain
Level 15

Your online assistant is garbage. 'More Details', pops a web page that states the support page has moved and the page just sits there and goes nowhere?

Yep,,,they are planning get rid of that link all together...unless clearer heads prevail.

 

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
espinnler1
Level 1

Your online assistant is garbage. 'More Details', pops a web page that states the support page has moved and the page just sits there and goes nowhere?

Thanks. Do you know how to change your logon username? It appears nowhere in this new UI.

SteamTrain
Level 15

Your online assistant is garbage. 'More Details', pops a web page that states the support page has moved and the page just sits there and goes nowhere?

1) Your UserID for your tax file and Community login..yes

2) The screen-name showing for your community postings takes Moderator intervention.

 

For #1) for Online users  (not sure about desktop folks)

 

a)  Log into your Online tax account

b)  Hit the "Intuit Account" in the lower left corner of the screen

c)  Change you UserID on the next page.

d) log out of both screens, and log back in with the new UserID  (and Pwd if you changed that too.)  write-em down until they are second nature.

_____________________________

UserID_1.png

 

_______________________________

UserID_2.png

 

_________________________

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
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