turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Oct 16 is the IRS deadline–file confidently with expert help. File Now
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Your online assistant is garbage. 'More Details', pops a web page that states the support page has moved and the page just sits there and goes nowhere?

Program updates. This online runaround by your developers is hideous.
This feature is pending. Thanks for your patience.
Didn't get the answer you wanted? Talk to a live expert to get the help you need.
3 Replies

Your online assistant is garbage. 'More Details', pops a web page that states the support page has moved and the page just sits there and goes nowhere?

Yep,,,they are planning get rid of that link all together...unless clearer heads prevail.

 

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

Your online assistant is garbage. 'More Details', pops a web page that states the support page has moved and the page just sits there and goes nowhere?

Thanks. Do you know how to change your logon username? It appears nowhere in this new UI.

Your online assistant is garbage. 'More Details', pops a web page that states the support page has moved and the page just sits there and goes nowhere?

1) Your UserID for your tax file and Community login..yes

2) The screen-name showing for your community postings takes Moderator intervention.

 

For #1) for Online users  (not sure about desktop folks)

 

a)  Log into your Online tax account

b)  Hit the "Intuit Account" in the lower left corner of the screen

c)  Change you UserID on the next page.

d) log out of both screens, and log back in with the new UserID  (and Pwd if you changed that too.)  write-em down until they are second nature.

_____________________________

UserID_1.png

 

_______________________________

UserID_2.png

 

_________________________

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing
Manage cookies
v