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I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

 
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Level 15
Intuit Approved!

I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?


@Jchatt3 wrote:

Cannot access my account


You have to sign onto your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

 

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note:  The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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37 Replies
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Level 15

I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.
Account recovery
<a rel="nofollow" target="_blank" href="https://myturbotax.intuit.com/account-recovery/">https://myturbotax.intuit.com/account-recovery/</a>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-user-id-or-password">https://ttlc.int...>
Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flashdrive.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have">https://ttlc.intuit....>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901535">https://ttlc.intuit.com/questions/1901535</a>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3791660-find-your-tax-data-file-on-your-computer-in-windows">https...>
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 5

I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

You may have to clear your cache and cookies , sometimes this may slow you down from logging in and restart your computer.  See below on how to clear cache:  https://ttlc.intuit.com/replies/3300688  and also see this information:  https://ttlc.intuit.com/replies/3301745

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Level 1

I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

I have the same problem. I already e-filed my 2018 taxes but was wondering if I could access my TT account, which I can't. It keeps logging me out. 

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Level 1

I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

PS: I'm running a Mac with OS 10.11.6  

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Level 2

I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

I have the same problem. I completed my 2018 filing but need to now access and cannot. I enter correct sign-in name and passwd and go directly back to sign-in page w/ no error messages! PLEASE FIX ASAP!

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Level 15

I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

rocdoc:

First, try using a different browser to see if that makes a difference.   If problem still occurs, you may or may not be using the correct User ID or password.   Many people end up with multiple accounts without realizing it.  Use the Account Recovery tool below, being sure to first perform the steps in the bold NOTE.  

 

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

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Level 2

I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

Thanks for the suggestions. I cleared my browser, exited and then went to account recovery, and "tried something else" as suggested. I created a new password as instructed, and I have the same problem. When I log in, I go directly back to the login page!

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Level 15

I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

If you're entering correct User ID and password, it sounds like some kind of cookie/cache problem or some other browser idiosyncracy.
What browser?  Have you tried a different browser?? 

 

If the problem occurs with a different browser, then here's how to reach TurboTax Support tomorrow:

 

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.


FAQ: What is the TurboTax phone number?

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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Level 2

I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

I was using Microsoft Edge (which worked fine when I filed my taxes). I switched to Chrome and now can access my account. Thx for your help.

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Level 15

I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?


rocdoc wrote:

I was using Microsoft Edge (which worked fine when I filed my taxes). I switched to Chrome and now can access my account. Thx for your help.


You're welcome.  I'm glad that worked.   Thanks for reporting back.

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Level 1

I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

Using Chrome I was able to get in to my TT account also. Thanks.

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New Member

I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

Need to view amendment
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Level 15

I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?


@L00srs64 wrote:
Need to view amendment

That's not enough information to know what product you are using--online, desktop software, etc., what all you are doing/have done, or even what tax year.   And  there was no mention of what the problem is that prevents you from viewing your amended return.

 

Since this thread is about a log-in problem at Online TurboTax.  I assume that is your issue as well.   But what problem are you having in regards to a log in?    I'll go ahead make 2 guesses in the interest of time.  

 

First of all, if you're able to enter the User ID and password OK, but get a spinning circle (page loading icon), then log out, clear your browser internet cache.   Delete any intuit-related cookies.  Close the browser and refresh it, then try again.   If the "spinning circle" problem persists with that browser, then you likely need to use a different browser for the TurboTax website.  So try a different browser.

 

Or if you can't log in at all, such as don't know  your User ID and/or password, here's how to recover account access.   You may even discover you could have more than 1 account.  Many people end up with multiple accounts without realizing it.

 

You can have up to 5 accounts (User IDs) that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

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New Member

I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

 
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