Pricing
Support
Discuss
TurboTax.com
Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Yes No
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 
robert17061941
New Member
posted
‎June 4, 2019 10:13 PM
last updated ‎June 04, 2019 10:13 PM

Computer broke down.Lost Turbotax. Paid for in February and need it again CRA has never received our filings for 2016. Can I download again and get my registration key?

Computer broke down and I need to refill again as CRA never received our e-filings. Bought in February around the 17th
0
6
310
Reply
1 Best answer

Accepted Solutions
VolvoGirl
Level 15
‎June 4, 2019 10:14 PM

Computer broke down.Lost Turbotax. Paid for in February and need it again CRA has never received our filings for 2016. Can I download again and get my registration key?

You have to contact Canada support.  

https://turbotax.community.intuit.ca/tax-help

View solution in original post

0
1
308
Reply
6 Replies
VolvoGirl
Level 15
‎June 4, 2019 10:13 PM

Computer broke down.Lost Turbotax. Paid for in February and need it again CRA has never received our filings for 2016. Can I download again and get my registration key?

Are you doing a Canada return?  This is the USA forum.  Their product support page is
<a rel="nofollow" target="_blank" href="https://turbotax.community.intuit.ca/tax-help">https://turbotax.community.intuit.ca/tax-help</a>
0
308
Reply
robert17061941
New Member
‎June 4, 2019 10:14 PM

Computer broke down.Lost Turbotax. Paid for in February and need it again CRA has never received our filings for 2016. Can I download again and get my registration key?

I am doing a Canadian return
0
308
Reply
robert17061941
New Member
‎June 4, 2019 10:14 PM

Computer broke down.Lost Turbotax. Paid for in February and need it again CRA has never received our filings for 2016. Can I download again and get my registration key?

Thank you for the reminder, volvogirl
0
308
Reply
robert17061941
New Member
‎June 4, 2019 10:14 PM

Computer broke down.Lost Turbotax. Paid for in February and need it again CRA has never received our filings for 2016. Can I download again and get my registration key?

I did like you said and sent them my question. Thank you
0
308
Reply
VolvoGirl
Level 15
‎June 4, 2019 10:14 PM

Computer broke down.Lost Turbotax. Paid for in February and need it again CRA has never received our filings for 2016. Can I download again and get my registration key?

You have to contact Canada support.  

https://turbotax.community.intuit.ca/tax-help

0
1
309
Reply
robert17061941
New Member
‎June 4, 2019 10:14 PM

Computer broke down.Lost Turbotax. Paid for in February and need it again CRA has never received our filings for 2016. Can I download again and get my registration key?

Great answer, volvogirl. I never thought of that. Thank you very much. Robert
0
308
Reply

Found what you need?

Start my taxes

Already have an account? Sign In

rating image(4.6/5 | 291,310 reviews)

Top help articles

view all
How do I clear and start over in TurboTax Onli...
TurboTax 2022 Online product guide
How do I fix e-file reject F8962-070?

Still have questions?

Make a post

Or browse the Forums

About Community

Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement.

3.49m
Members

2.63m
Discussions

Quick links

link icon First Time Here?
link icon Community Do's & Don'ts
link icon Upcoming Events
link icon Ready to file your taxes?

Estimate your tax refund and where you stand

Get Started


Dynamic AdsDynamic Ads
Meet your expertsAll Experts >
LindaS5247
I am an Enrolled Agent. I worked for the I.R.S. for 33 years. I spent my last 11 years at the I.R.S. in Mand...
MichaelG81
BBA- Specialization: Accounting, MBA- Specialization: Asset Management, EA
SharonD007
EA with 18 years of tax experience.
JosephS1
Been with Intuit for going on 6 years now. Been part of TTLive, Full Service TTL, was part of Accuracy guaran...
MonikaK1
Enrolled Agent

Did the information on this page answer your question?

thumb-up Yes
thumb-down No
close icon
checkmark

Thank you for helping us improve the TurboTax Community!

Sign in to turbotax

and start working
on your taxes

File your taxes, your way

Get expert help
or do it yourself.

Get started
close icon
icon help

Access additional help, including our tax experts

Post your question

to receive guidance
from our tax experts and community.

Connect with an expert

Real experts - to help
or even do your taxes for you.

Get started
Manage cookies
v
ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789-_~