Turbotax is not letting me E file my New York State taxes but New York state does not allow you to mail it in! My federal return was E files and accepted.

[CarolynM]

Yes, while New York generally requires you to e-file, there is an exception if the software does not allow for e-file.

Because New York has a higher standard for identity verification that the IRS, it has become common for federal tax returns to be accepted for e-file and NY state tax returns to be rejected. 

If you are NOT including a payment, mail your return to:

STATE PROCESSING CENTER
PO BOX 61000
ALBANY NY 12261-0001

If you ARE including a payment (check or money order), mail your return (including Form IT-201-V) to:

STATE PROCESSING CENTER
PO BOX 15555
ALBANY NY 12212-5555

I am sorry. I know it's easier to e-file. 

[zaronson]

Its frustrating that Turbotax can't tell me what on my return is causing the problem.  My taxes are not very complex.  

[CarolynM]

I am sorry. I suspect identity verification. New York is in the processing of updating the security on their system, so there have some hiccups.

[zaronson]

How can I request at least a partial refund for my New York State return from Turbotax?  I feel I was misled and the fact that TurboTax doesn't even know whats going on entitles me to a refund.

[menbutron]

same here , I can't e file my new york state and turbo tax can not figure out why

[alandlinminer]

Me also--my taxes are not very complicated, but I cannot efile, and neither the software OR turbotax customer service know why.

[CarolynM]

Again, I think the rejections are based on the computer issues reported by the New York Department of Revenue. We have seen a significant number in the tax returns rejected for e-file this year. Hopefully, the planned computer upgrades will resolve these issues

[alandlinminer]

Except that my return wasn't "rejected"--I am not being given the option to e-file it at all.  So this piece isn't on the NYS end....

[jackwong64]

I am on the same boat with you guys, I and my wife are still working under the same company... nothing has changed other than we moved out of NY City county...

I feel better after I read the comments from this page, I thought I did something wrong... and of course, I have called TurboTax CS and they also confirmed I did everything correctly but can't tell the reason why I can't do the e-filing... for the state only.

[cherish8767]

i have the same issue..my taxes are not at all complicated either so this perplexes me... i've never had this issue with turbotax for the past years and i don't understand why it's happening.

[murray-alysa]

same issue for me - this is a huge pain in the butt.

[cassandra-schmidt]

I had the same problem as well. I was able to fix it by deleting any "0s" that I entered for non-applicable fields. I think the system processes "0s" as invalid numbers. I hope this helps!

[ym111550]

Cassandra thats the answer right there....Go through entire state return and remove 0's and it will then allow you to efile. I believe the 0 is showing as actually numbers, so just leave blank.

[Kaseystraus]

I am also having the same issue. And when going through my options, it keeps choosing “Yes” for the question that asks if I need to file a NYC form due to working in the city and not living there. I have never lived nor worked in the city so I am not sure why I chose no and it switches back to yes. I’m frustrated.