Wrong version of TurboTax

[Kapagreg]

For the 2022 tax season I used TurboTax home and business to do my taxes. I bought a new computer and downloaded my 2022 Home and Business to it. However, when I open it the program says Basic. I rechecked the download site and it does say Home and Business. How do I get the right version on my new computer?

[VolvoGirl]

Don't think I've every seen that situation.  Did you ever have the Basic version?  You were able to install it on the new computer and activate it with the License Code?  I would call in.

How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[VolvoGirl]

Oh, one thing you can try is to update your Windows system.  That's been helping people update Turbo Tax.   If you have a new computer there might be lots of Window updates to do.  

[Kapagreg]

I have never had Basic just home & Business. It installs on my PC buy it never asks for the license code and it comes up as Basic.

[Kapagreg]

I checked and my windows updates are all installed. 

[wsagentgreg]

To correct the issue, I contacted TurboTax customer support. On my TurboTax desktop program, I selected upgrade program from the Help menu. It took me to a page where I was able to select Home & Business upgrade. I was then taken to a page that allowed me to select already paid. This gave me a serial number to get to the agent. They then gave me a confirmation code that I used to upgrade the program from Basic to Home & Business.