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gettleman1
New Member

Wont let me transmit my return electronically. Wanting me to complete an action to verify Im not a robot but there is nothing to verify.

 
1 Best answer

Accepted Solutions
ValerieL
New Member

Wont let me transmit my return electronically. Wanting me to complete an action to verify Im not a robot but there is nothing to verify.

It may be due to a CAPTCHA not appearing. Try this, hope it helps you. 

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

  • First, simply refresh the page in your browser and see if that changes anything.
  • If not, then log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again.

NOTE:   Or are you using any script blockers/ad blockers?  If so, perhaps that is blocking the CAPTCHA.

    If that doesn't work, see if a different browser (with cookies allowed) will solve it.

    View solution in original post

    3 Replies
    ValerieL
    New Member

    Wont let me transmit my return electronically. Wanting me to complete an action to verify Im not a robot but there is nothing to verify.

    It may be due to a CAPTCHA not appearing. Try this, hope it helps you. 

    If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

    • First, simply refresh the page in your browser and see if that changes anything.
    • If not, then log out and clear your browser Internet cache.
    • Close the browser and reopen it.
    • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
    • Log in and try again.
    • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
    • Log in with the private window (again making sure cookies are allowed) and try the efile again.

    NOTE:   Or are you using any script blockers/ad blockers?  If so, perhaps that is blocking the CAPTCHA.

      If that doesn't work, see if a different browser (with cookies allowed) will solve it.
      nepveuxwc
      New Member

      Wont let me transmit my return electronically. Wanting me to complete an action to verify Im not a robot but there is nothing to verify.

      There is no box for captcha code

       

      MichelleLO
      Intuit Alumni

      Wont let me transmit my return electronically. Wanting me to complete an action to verify Im not a robot but there is nothing to verify.

      If you are not able to see the reCaptcha image when transmitting your returns, please see the below TurboTax FAQ for troubleshooting steps:

      What if Transmit Returns doesn't work?

      @nepveuxwc

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