with 16 digit code to install turbotax, I got error message "This code isn't right..." please hlep

[VolvoGirl]

Did you buy a License Code for the Online version or for the Desktop program?  I see that Amazon, Best Buy, Sam’s, Staples and Walmart are now selling a license code for the Online version.

How to Activate the Online License Code.  I believe It is for federal only. State is additional.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/register-activate-services/como-empiezo-...

But mainly the License Code is for the Desktop program.

How to install and Activate the Desktop Download program with a License Code

How to install TurboTax CD/Download software with license code

For 2025 You will need Windows 11 or Mac OS Sonoma 14 or later

If you get the Desktop program installed we can tell you how to move your Online return to Desktop without paying for Online.   

[Mike9241]

16 digits in the 2025 desktop license. make sure you use zero rather than the letter O

and the number 5 rather than the letter S.