Will not accept my license code?

[Hook67]

The box appears for my license code and the cursor is flashing but when I try to type in the code nothing happens.

[JohnW152]

Try closing and re-opening TurboTax.

Then, see if the TurboTax Help article Troubleshoot TurboTax for Windows downloading issues helps with your issue.

[pokermars49]

My daughter bought Turbo Tax Deluxe and i have been trying to put in the license code and it won't accept it.  It keeps saying "registered to another account"?  She already used it on her computer.  ?

[DoninGA]

The license code can only be used by the purchaser of the software to be used on up to 5 computers they own.

[VolvoGirl]

Did you log into her account to install it?  You have to log into her account and download it there.  

Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

[pokermars49]

Will not accept license code.  The box says up to 5 users

[VolvoGirl]

No it doesn't say up to 5 users.  It says you can install it on 5 computers you own.  You are not suppose to share it.  You can do unlimited returns and efile 5 for free,  the rest you have to print and mail.    

[pokermars49]

Thank you for your reply.  We have been doing this for 30 years or so.  My daughter buys the Turbo tax and I use it.  It always worked fine.  Is this something new where they stopped doing that?   Thank you Volvo Girl

[VolvoGirl]

It's always been 5 computers  you  own.   They are enforcing the License Agreement now by having you log into an Online account.  Have her download and install it  with her info.  

[pokermars49]

   No, Im home using my own computer like I always did and never had an issue.  I will contact her for her sign in info and see if I can do it that way.    Your link didn't work btw.  Thanks for your help!

[VolvoGirl]

By the way,  are you trying to install from a CD or did she send you the download file?  There is no CD this year, just the Download.  Or just the License Code?  Did you see this  FAQ?  https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...   

So on the sign in screen you have to sign into her account.  

[debone027]

My license number is not being accepted for activation. 

[DoninGA]

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@debone027 wrote:

My license number is not being accepted for activation. 

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You will have to contact TurboTax support for assistance with this problem. 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...