Why won't TurboTax Deluxe 2020 (Windows 10) instal...
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ebales
Returning Member

Why won't TurboTax Deluxe 2020 (Windows 10) install? It says Extracting Files then absolutely nothing else happens.

 
7 Replies
Critter-3
Level 15

Why won't TurboTax Deluxe 2020 (Windows 10) install? It says Extracting Files then absolutely nothing else happens.

ebales
Returning Member

Why won't TurboTax Deluxe 2020 (Windows 10) install? It says Extracting Files then absolutely nothing else happens.

No... Nothings has worked.  And I've tried to start the laptop in every available Mode.  It still says "Extracting Files" and absolutely nothing happens.  I have deleted the download, downloaded it again.  Over and over.  I have turned off my virus and firewall.  I have been using Turbotax since 2016 at least and I always download the file and install without a problem.  

 

I'm stumped.  I would order a CD, but my laptop doesn't have a CD slot and I don't have an external.

 

 

ebales
Returning Member

Why won't TurboTax Deluxe 2020 (Windows 10) install? It says Extracting Files then absolutely nothing else happens.

I am able to find a folder and this is what is in it...

File name is:  20201228_TTINSTALLER

17:15:29:836 No other instance; Locking now.
17:15:30:096 Path: C:\ProgramData

17:15:30:096 pgmDataLogsDir: C:\ProgramData\Intuit\TurboTax\MSI\TY20\Logs\

17:15:30:096 isDebugLog: C:\ProgramData\Intuit\TurboTax\MSI\TY20\Logs\ISDebugLog.log

17:15:30:096 msiDebugLog: C:\ProgramData\Intuit\TurboTax\MSI\TY20\Logs\TTDErrorLog.log

17:15:30:096 pgmDataLogs: C:\ProgramData\Intuit\TurboTax\MSI\TY20

 

So... what is going on?

Jolly2001
New Member

Why won't TurboTax Deluxe 2020 (Windows 10) install? It says Extracting Files then absolutely nothing else happens.

I've been on the phone with intuit and they couldn't help. I downloaded from Amazon. I've installed this for year without issue and I work in IT. Mine gets to 3% each time and bombs with suggestions that don't do anything. Still working on it. Amazon won't give me a refund for downloaded software.

MichelleLO
Employee TurboTax Specialist

Why won't TurboTax Deluxe 2020 (Windows 10) install? It says Extracting Files then absolutely nothing else happens.

Please try the steps in the FAQ Troubleshoot installation and running TurboTax for Windows to see if this resolves your install issue.

@Jolly2001

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Jolly2001
New Member

Why won't TurboTax Deluxe 2020 (Windows 10) install? It says Extracting Files then absolutely nothing else happens.

My issue was turboTax wouldn't even install. Got to 3% and came up with options to try, which none worked. Called TurboTax, no help. Amazon, no help. It's the 2020 download. Here are steps I took to get it installed. My Laptop happens to also be my work laptop so I do have security software etc. installed.

 

windows 10 - Error during install, only gets to a few percent and stops with errors.

type "msconfig" in the search bar
In the System Configuration window
Select Boot
- Safe Boot and check Network
restart computer


At this point you can't install because the windows installer doesn't normally run in Safe mode

search "cmd" and right click on command prompt and (run as administrator)

copy and paste these following commands in the command prompt. Press Enter after typing each command line.

REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer" /VE /T REG_SZ /F /D "Service"
net start msiserver


Go back to where your Downloaded TurboTax file is.
Right click on the file and Run as Administrator
**IF the install is successful at this point you can change back to Regular boot**

go back now and type "msconfig" in the search bar
In the System Configuration window
Select Boot and uncheck "Safe boot"
Restart computer

 

good luck..

 

 

Jolly2001
New Member

Why won't TurboTax Deluxe 2020 (Windows 10) install? It says Extracting Files then absolutely nothing else happens.

IF still not working , this worked for me. I had to put together a few steps.

 

windows 10 - Error during install, only gets to a few percent and stops with errors.

type "msconfig" in the search bar
In the System Configuration window
Select Boot
- Safe Boot and check Network
restart computer


At this point you can't install because the windows installer doesn't normally run in Safe mode

search "cmd" and right click on command prompt and (run as administrator)

copy and paste these following commands in the command prompt. Press Enter after typing each command line.

REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer" /VE /T REG_SZ /F /D "Service"
net start msiserver


Go back to where your Downloaded TurboTax file is.
Right click on the file and Run as Administrator
**IF the install is successful at this point you can change back to Regular boot**

go back now and type "msconfig" in the search bar
In the System Configuration window
Select Boot and uncheck "Safe boot"
Restart computer

 

good luck..

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