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Why was my return rejected

Forum|Forum|7 years ago
June 3, 2019
8 replies
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Why was my taxes rejected

TurboTax Free Edition Android

Best answer by Cindy0H

This is the problem:

The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.

Here is our solution:

The IRS rejected your federal return because the IRS was unable to confirm your identity based on your AGI from last year. This number has to match what the IRS has in their database exactly, so returns get rejected for this reason from time to time.

To e-file again, you need to enter a different number to get it to match the IRS database.

If you didn't file last year or you filed late (after the October deadline), try entering 0 for your AGI.

If the IRS continues to reject you, we recommend that you print and mail your taxes in.

If you used TurboTax Online, just sign back in then follow the step-by-step instructions on how to change your AGI. If you used the TurboTax CD/Download, open your return in TurboTax and go to the File tab. Select the Continue button until you reach a screen titled "Review Your Federal Filing Choices". From there, select the Edit button for "You have provided your identifying information for e-filing". Once you've changed your AGI, continue on to re-file your return and you'll be all set.

C

Cindy0HAnswer

Level 10

This is the problem:

The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.

Here is our solution:

The IRS rejected your federal return because the IRS was unable to confirm your identity based on your AGI from last year. This number has to match what the IRS has in their database exactly, so returns get rejected for this reason from time to time.

To e-file again, you need to enter a different number to get it to match the IRS database.

If you didn't file last year or you filed late (after the October deadline), try entering 0 for your AGI.

If the IRS continues to reject you, we recommend that you print and mail your taxes in.

If you used TurboTax Online, just sign back in then follow the step-by-step instructions on how to change your AGI. If you used the TurboTax CD/Download, open your return in TurboTax and go to the File tab. Select the Continue button until you reach a screen titled "Review Your Federal Filing Choices". From there, select the Edit button for "You have provided your identifying information for e-filing". Once you've changed your AGI, continue on to re-file your return and you'll be all set.

K

kevinmitchellkc816

Level 2

I followed every form to the tee way am I getting rejected for the third time.

S

Starr_mgil

Level 2

It tells me there is something wrong with kids name or social security number

J

JamesG1

Level 15

A reject code says that either the name or the Social Security number of a dependent listed does not match IRS records. Please check your entries and check to see what information is on the Social Security cards for the dependents.

If you feel the reject code is in error, please contact your local Social Security Administration to verify the information in their database concerning your dependent and have corrections made if needed.

See also here and here.

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M

Mkfindlay1

Level 2

Re: Why was my return rejected

LeonardS

Level 14

Did you receive an error code or message detailing why your return was rejected? If you did post the reason on this thread for assistance in resolving your issue.

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R

ricksomebody

Level 2

Turbotax SCREWED me! My return was rejected and TURDBOW tax did not tell me why!!! Now, I already did an amendment trying to figure out why. Now I find out i was just a pin number problem!!!! My whole return is screwed!!!!

V

Vicki halpin

Level 2

Why was my return rejected?

DoninGA

Level 15

@Vicki halpin wrote:

Why was my return rejected?

No one here would know why your tax return was rejected.

You received an email from TurboTax for the rejected tax return. It has the rejection code and the rejection message on the email. What does it say?

DawnC

Level 15

Do you have a question? @ETm2

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S

Shelia 49

Level 2

Why was my taxes ejected

DawnC

Level 15

Check your email for a rejection notice - you should see a rejection code. Let us know what that code is and we can help you get it fixed. @Shelia 49

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J

Jerdine13

Level 2

I put the right name and social security number.

Cass0317

Level 10

When your e-filed return comes back as rejected, it just means that the IRS has sent your return back to you for correction. Something like a mistyped number that doesn't match the IRS database can trigger a rejection.

To fix your reject, sign back in to TurboTax and follow the instructions to correct the error. Select Fix it now or Revisit and TurboTax will guide you through fixing and refiling your return. If you need more help, search for your error code to find an article with detailed instructions here.

@Jerdine13