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Level 1

Question

Why was my refund rejected

Forum|Forum|6 years ago
March 2, 2020
11 replies
18 views

No text available

TurboTax Free Edition Online

CatinaT1

Level 15

Generally this means that something on your return doesn't match what the IRS has in their database.

Here's how you can fix it:

Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection.

Note: Not all rejections will have explicit guides to fix the information. You’ll need to navigate to the program area to address the cause of the rejection.

Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return. This article will give you instruction on how to print and mail your return.

Additional reject instruction here.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Snakdoc64

Level 2

Why my refund was rejected

JulieS

Level 15

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

As Catina pointed out, we can't see your return. Did you get a message about the rejection? Have you tried to fix it? If yes, what happened when you tried?

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terchipower71

Level 2

hello.

VictoriaD75

Level 12

We cannot see your return in this forum. You should have received notification regarding the reason for the rejected return. You may still be able to fix the return and efile. See more information in the link below.

What to do if your tax return is rejected

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Martinez8585

Level 2

I need to know why my refund was rejected today thank you

CatinaT1

Level 15

We cannot see your return. You should have received a notification with the reason for the reject. You should be able to fix the return and efile. See more information in the link below.

What to do if your tax return is rejected

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

JeDunn1978

Level 2

Why was my refund rejected 2023

xmasbaby0

Level 15

@JeDunn1978

You received an email that we cannot see that tells you why your tax return was rejected.

Some rejected returns can be fixed and re-filed. Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message?

If it was rejected for AGI—-be aware that many 2021 returns took so long for the IRS to process that your 2021 AGI might not be in the IRS system. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Jakotah-143

Level 2

I received two notification letter of my refund was rejected, but not successful with next step to take to make the corrections.

Please advise. I can be reached at [phone number removed] or via email: [email address removed]

xmasbaby0

Level 15

You received an email that we cannot see that tells you why your tax return was rejected.

Some rejected returns can be fixed and re-filed. Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message?

If it was rejected for AGI—-be aware that many 2021 returns took so long for the IRS to process that your 2021 AGI might not be in the IRS system. Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year. The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.