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ashleyjarnold
New Member

Why was I charged 120$?

 
20 Replies
CarissaM
Intuit Alumni

Why was I charged 120$?

It appears you are using Turbo Tax Deluxe, which has a fee for your Federal plus a separate fee for your State. 
Also if you opted to have your fees deducted from your refund, there is also a fee for this. 

 

You can review the fees associated with your refund by following the instructions below:

 

  1. After signing in to TurboTax, open or continue your return.
  2. Select Tax Tools on the left side of the screen and then Tools.
  3. Tools Center box will pop up on your screen.
  4. Select the My Fees box on the right.

Tip: If these instructions don't work (for example, on your mobile device) open the File section and then proceed to the Review Your Order screen. This also shows the breakdown of your charges.

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Phillip90
New Member

Why was I charged 120$?

Hello, i did not select the deluxe and was charged 80 while being lead to believe i was going to be charged 40. why is this?  

MoniqueLO
Intuit Alumni

Why was I charged 120$?

Please see below for information and instructions on how to reduce your fees. 

https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051

If you would like to contact customer support for additional assistance please see below. 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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Ksedlak
New Member

Why was I charged 120$?

I didnt use deluxe still got charge 120 40 for federal 40 for state and 40 to have my refund put into my bank will no longer ever use turbo tax ita a scam i already barely get a refund so 120 hurt bad i could have use hrblock or credit karma for a lot cheaper thanks turbo tax for taking advantage of people horrible company 

Nessamlee
Level 1

Why was I charged 120$?

I also was charged $120 with no warning! It appeared as an option for Max something or other! Which I wanted nor needed,  With the things happening in this country right now I am beyond astounded this just happened!!!! I was under the impression I was paying the $40 ( which I still don’t understand when all over online it says file FREE with TurboTax online! ) 😡😡😡😡 I want a refund immediately! 

Nessamlee
Level 1

Why was I charged 120$?

Way to rip people off during a pandemic!!!! Someone explain to me why a billion dollar company would not refund these people who clearly DID NOT KNOW they would be charged this ridiculous amount?! $120 for what???? My refund was $11!!!!! 

jcperfection
Level 1

Why was I charged 120$?

i will never use turbotax again--got messed over and forced to pay the 120 (40 for forced to delux-40 for state and 40 for the ability to use refund--could have really used the 120 but got screwed out of that--i will never use turbo tax again i will never see a refund but would be nice

fkeaton40
New Member

Why was I charged 120$?

The software didn't give a choice to choose free filing, automatic prompt for the deluxe which stated only $40. for federal but I see a total of $120 deducted from my tax return.  My annual income was not over $34000 so I wasn't I able to choose the free filing option to start with doing my tax returns

DoninGA
Level 15

Why was I charged 120$?


@fkeaton40 wrote:

The software didn't give a choice to choose free filing, automatic prompt for the deluxe which stated only $40. for federal but I see a total of $120 deducted from my tax return.  My annual income was not over $34000 so I wasn't I able to choose the free filing option to start with doing my tax returns


Deluxe online edition - $40

State tax return when using the Deluxe edition or higher - $40

Option to pay the TurboTax account fees with the federal tax refund - service charge $40

Thus - $120

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

 

If you are eligible you can use the IRS Free File Program delivered by TurboTax which is free to file both a federal and state tax return. The IRS Free File Program delivered by TurboTax edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

To qualify for free 2020 federal and state tax returns with the IRS Free File Program delivered by TurboTax, you'll need to meet at least one of these requirements:

 

  • A maximum 2020 adjusted gross income (AGI) of $39,000; or
  • You qualify for the Earned Income Tax Credit (EITC); or
  • You served as active duty military (including Reservists and National Guard) with a maximum 2020 AGI of $72,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-turbotax-free-file-program/00/...

See this TurboTax support FAQ for the difference between the Free File Program and the Free edition - https://ttlc.intuit.com/community/choosing-a-product/help/what-s-the-difference-between-free-file-pr...
And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/community/downgrading/help/how-do-i-switch-to-turbotax-free-file-program/00/...

maryumamina
New Member

Why was I charged 120$?

I paid $40 for federal and $40 for state in February. My son tried to file his and it's now $60 for federal and $50 for state.  We always pay for filing and have direct deposit of refunds.  Online support doesn't work. He is unable to select a cheaper version.  I have used turbo tax for over 15 yrs and this will be the last year.

DoninGA
Level 15

Why was I charged 120$?


@maryumamina wrote:

I paid $40 for federal and $40 for state in February. My son tried to file his and it's now $60 for federal and $50 for state.  We always pay for filing and have direct deposit of refunds.  Online support doesn't work. He is unable to select a cheaper version.  I have used turbo tax for over 15 yrs and this will be the last year.


The discount prices ended after 02/28/2021.

 

If he is eligible he can use the TurboTax Free File Program -  https://freefile.intuit.com/


If you are eligible you can use the IRS Free File Program delivered by TurboTax which is free to file both a federal and state tax return. The IRS Free File Program delivered by TurboTax edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

To qualify for free 2020 federal and state tax returns with the IRS Free File Program delivered by TurboTax, you'll need to meet at least one of these requirements:

 

  • A maximum 2020 adjusted gross income (AGI) of $39,000; or
  • You qualify for the Earned Income Tax Credit (EITC); or
  • You served as active duty military (including Reservists and National Guard) with a maximum 2020 AGI of $72,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-turbotax-free-file-program/00/...

See this TurboTax support FAQ for the difference between the Free File Program and the Free edition - https://ttlc.intuit.com/community/choosing-a-product/help/what-s-the-difference-between-free-file-pr...
And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/community/downgrading/help/how-do-i-switch-to-turbotax-free-file-program/00/...

annewhandley
New Member

Why was I charged 120$?

I don't have state taxes was charged 120

DoninGA
Level 15

Why was I charged 120$?


@annewhandley  wrote:

I don't have state taxes was charged 120


What is the breakdown of your fees?

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

ebonym34
New Member

Why was I charged 120$?

I got charged the same thing as well as last year when it suppose to be free. Is there a way were able to get a refund for this because when you log in it doesn't say anywhere that there will be a fee or that were to go to file for free. This is false advertising and this really needs to be fixed because i will not use them again.

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