why isnt there any support!?

[jacobdeanschrag]

I need support and cant find any here.  Community groups are not support, there is no link to real support, why do you operate something without offering support!?  You have got to include a link for this somewhere here.

My problem is that I am trying to do my taxes, using the free file do it myself version, but you are not allowing me to do this.  When I go to enter my income, i get a message saying "to accurately report my income I will need to upgrade."  This is absurd.  No I can report my income very accurately and easily, if you would allow me to input this.  This is a simple thing to do.  It is not a free file do it myself edition if I am being FORCED into paying for an upgrade for something so easy.  I would really like an explanation as to why you bait and switched me.  I have spent all this time working on these to run into this ridiculous demand and it is infuriating.

[xmasbaby0]

HOW CAN I DOWNGRADE TO A LOWER VERSION

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-pri...

WHY DO I HAVE TO PAY?  I WANT THE FREE EDITION

The information that you can enter in Free Edition is pretty limited now.  Thanks to the tax laws that began for 2018 returns, there are no more simple Form 1040EZ or 1040A's.  Everything goes on a Form 1040 that has three extra "schedules" with it, and if you need any of those schedules, you are not able to use the Free Edition.  Using the standard deduction instead of itemizing does NOT mean you will not need any of those schedules.   If you started in the Free Edition and entered any data that required any extra forms or schedules, you have to upgrade to a paid version and if you are watching the screens carefully you are alerted to the upgrade.

TurboTax Online: Important Details about Filing Simple Form 1040 Returns

If you have a simple Form 1040 return only (no forms or schedules except as needed to claim the Earned Income Tax Credit, Child Tax Credit or student loan interest), you can file for free yourself with TurboTax Free Edition, or you can file with TurboTax Live Assisted Basic at the listed price. Roughly 37% of taxpayers are eligible.

Examples of situations included in a simple Form 1040 return (assuming no added tax complexity):

• W-2 income
• Interest, dividends or original issue discounts (1099-INT/1099-DIV/1099-OID) that don’t require filing a Schedule B
• IRS standard deduction
• Earned Income Tax Credit (EITC)
• Child Tax Credit (CTC)
• Student loan interest deduction
• Taxable qualified retirement plan distributions
•  

  Examples of situations not included in a simple Form 1040 return:

  • Itemized deductions claimed on Schedule A, like charitable contributions, medical expenses, mortgage interest and state and local tax deductions
  • Unemployment income reported on a 1099-G
  • Business or 1099-NEC income (often reported by those who are self-employed, gig workers or freelancers)
  • Stock sales (including crypto investments)
  • Income from rental property or property sales
  • Credits, deductions and income reported on other forms or schedules 

    How can I see my TurboTax  fees? 

    https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

    If your TurboTax fees are higher than expected, you can reduce them by removing add-ons     (BEFORE you e-file) :

    • Remove Premium Services
    • Remove MAX Defend & Restore
    • Remove a state
    • Remove PLUS Help & Support
    • Remove Pay With Your Refund

      Or—-Use this IRS site for other ways to file for free.  There are 8  free software versions available from the IRS Free File site

      https://apps.irs.gov/app/freeFile/

[baldietax]

and just to add there's a number of posts this year from folks who should be able to file for free but a rounding issue in medicare tax has been triggering Form 8959.  if you're hitting that see

https://ttlc.intuit.com/community/taxes/discussion/why-is-turbotax-forcing-me-to-use-do-it-yourself-...