Why is there 2 refund processing fees? I only agreed to one, the 2nd payment should not just be added without my consent.

[Katina S]

If you are seeing 2 identical charges (matching the refund processing fee), one of them may be a temporary authorization. See this FAQ on why you may see a double charge or billed twice.

[teneishareid]

One fee is for $39 federal refund transfer fee and the other fee is $40 it says 1st refund transfer fee what is the reason for this?

[holt989us]

Same here. Waiting on reply.

[MichelleLO]

We’re aware of an issue related to your Refund Processing that may have caused you to see a smaller-than-expected refund.
We’re in the process of reimbursing all who were affected. Within the next 24-48 hours, those affected will receive a credit. If you were affected, look for a deposit (in the bank account associated with your return) labeled, "Remaining Federal Refund Due".  If you don't see that deposit in a few business days, please reach out to TurboTax Customer Support. 

What is the TurboTax phone number?

@teneishareid

@holt989us

[sdot1984]

I was charged 2 transfer fees of $49 and I am also short another $40 bucks on top of that. I need this fixed asap! This is the third year TurboTax has an issue paying people the right amount 

[CarissaM]

You can view your fees associated with your refund by following the instructions here. 

The issue with the overcharge has been corrected and should not be still occurring. There is a $40 fee to have your fees deducted from your refund on top of the fees associated with the use of the software. 

If you still need assistance, I would suggest following the instructions here to contact us by phone, as we cannot view your return or fees here in this public forum.