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awwilcox74
New Member

Why is my 2019 state refund doubled in turbo tax? When I edit it, it's correct. When I save it, it's doubled.

 
5 Replies
Kat
Level 15
Level 15

Why is my 2019 state refund doubled in turbo tax? When I edit it, it's correct. When I save it, it's doubled.

Try this:

Go to Tax Tools>Tools>Delete a Form

 

Do you see more than one 1099-G for your state refund there?  If so, delete one of those forms, then sign out of your TurboTax account.

 

Sign back in and see if the issue is resolved.  If not, please post back.

 

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
wanlemi
New Member

Why is my 2019 state refund doubled in turbo tax? When I edit it, it's correct. When I save it, it's doubled.

I am have this same issue.  When I go and follow your instructions, there is not even one 1099-G listed, much less two to be able to delete one.  It seems there is a error in the software.

Is this a known issue that is going to be fixed?

MaryM428
Level 10

Why is my 2019 state refund doubled in turbo tax? When I edit it, it's correct. When I save it, it's doubled.

If there is no 1099-G to delete then this is coming from a browser error. 

 

Use the Chrome browser, do not use the app.

Go to the three dots at the top of the page and select settings

Privacy and Security

Clear browser data for all time

 

Sign into TurboTax on the Chrome browser

Go to Federal, Wages and Income

Edit Refunds Received for State/Local Tax Returns

Enter the information for your state refund

If there are two entries and you only had one state refund, delete one entry

 

 

 

Mimi6
New Member

Why is my 2019 state refund doubled in turbo tax? When I edit it, it's correct. When I save it, it's doubled.

I just encountered this same problem today. I cleared my browser history as instructed, but the problem still remains.

KatrinaLO
Employee TurboTax Specialist

Why is my 2019 state refund doubled in turbo tax? When I edit it, it's correct. When I save it, it's doubled.

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number hereIf you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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