@AMYLMC We cannot see your tax return or the answers you entered when you went through My Info as you prepared your 2020 tax return. If you answered something incorrectly then that is why you did not get the CTC on your 2020 return. Check it again---is it only giving you the $500 credit for other dependents for the 10 year old?
Look at your 2020 Form 1040 to see the child-related credits you received
PREVIEW 1040
https://ttlc.intuit.com/questions/1901539-how-do-i-preview-my-turbotax-online-return-before-filing
Child Tax Credit line 19
Credit for Other Dependents line 19
Earned Income Credit line 27
Additional Child Tax Credit line 28
Child and Dependent Care Credit line 31 (from line 13 of Schedule 3)
https://ttlc.intuit.com/questions/1900923-what-is-the-child-tax-credit
https://www.irs.gov/help/ita/does-my-childdependent-qualify-for-the-child-tax-credit-or-the-credit-f...
If you did not get the CTC for the 10 year old then you might need to amend and fix the way you answered questions in My Info.
Select your tax year for amending instructions:
What does it mean to "amend" a return?
· Do I Need to Amend my Tax Return?
Even during “normal” times it takes about four months for the IRS to process an amended return. During the pandemic and due to the severe backlog at the IRS it is taking much longer—six months or more for many amended returns. Do not expect quick results from amending. When the IRS issues a refund for an amended return it will be by check. They do not make direct deposits for refunds for amended returns. You can watch for information here:
https://www.irs.gov/Filing/Individuals/Amended-Returns-(Form-1040-X)/Wheres-My-Amended-Return-1
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
