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Why does TurboTax Live purchased at Costco or Amazon have such low ratings due to some import issue?

Should I avoid buying TurboTax live through retailers like Amazon and Costco, and instead, buy direct from Intuit?

 

All the negative reviews were from people who wanted to upload the prior years' tax data from the PC. Below is a comment from someone leaving a 1 star rating on Costco.

 

"...discovered by at least one other customer, you CANNOT upload prior year info if you purchase this through Costco. If you activate the key you get, you will never be able to upload which involves "clear and start over". You won't be able to do that because you activated your key. If you DON'T activate your key, you won't be able to GET to the place where you would upload. So, Catch-22. If you really want the Online version and used Desktop last year, unfortunately, you have to get it direct from Turbo Tax"

1 Best answer

Accepted Solutions
JotikaT2
Employee Tax Expert

Why does TurboTax Live purchased at Costco or Amazon have such low ratings due to some import issue?

The issue has actually been fixed and you should be able to upload everything into your program now.

 

@pinguino 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

2 Replies
TerukoL
Intuit Alumni

Why does TurboTax Live purchased at Costco or Amazon have such low ratings due to some import issue?

You can purchase TurboTax Live directly from Intuit or from one of our participating retailers, whichever way is most comfortable for you. If you purchase TurboTax Live from another retailer, and you have any problems, our TurboTax customer support will be here to assist you. 

 

Please click What is TurboTax Live purchased through retail? to learn more. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
JotikaT2
Employee Tax Expert

Why does TurboTax Live purchased at Costco or Amazon have such low ratings due to some import issue?

The issue has actually been fixed and you should be able to upload everything into your program now.

 

@pinguino 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
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