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TurboTax Help

What is TurboTax Live purchased through retail?

TurboTax Live Federal & State, plus E-file is an online-only product that lets you get help and guidance from a tax expert when preparing your taxes. You can work with a tax pro whenever you need, and even talk to one live while you both look at your return. Your purchase includes a 16-character product activation code for one federal and one state tax return, plus e-file.

All TurboTax Live Federal & State, plus E-file products provide:

  • Help from a tax expert when you have questions about your return
  • A line-by-line review of your return by an expert before filing
  • “Live Help” to connect with a live tax expert by chat or one-way video on your screen (which means that you see them, but they won’t see you)
  • Unlimited access to help from an expert year-round

100% Accurate Expert Approved Guarantee

We want you to feel 100% confident when you file, so we offer the following guarantee: if you pay an IRS or state penalty (or interest) because of an error that a TurboTax expert made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest.

Our TurboTax Live Federal & State, plus E-file products include:

  • TurboTax Live Deluxe with State
  • TurboTax Live Premiere with State
  • TurboTax Live Self-Employed with State

TurboTax Live Federal & State, plus E-file is available for purchase in select stores and online through these approved retailers (product availability may vary. See retailer website for details):

  • Amazon
  • Best Buy
  • BJs
  • Costco
  • Dell
  • Newegg
  • Office Depot Max
  • Sam's Club
  • Staples

Note: TurboTax Live Federal & State, plus E-file isn't available in the CD/Download software format.

Additional info:

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