Why does the W-2 import page give an error saying my Box 1 amount doesn't match, even though it does?

[devin-gardner82]

I keep entering my Box 1 income amount and every time it says it doesn't match. I've even tried this on different browsers.

[LindaS5247]

If you are having an issue with your imported W-2 you can delete it and re-enter it manually.

To delete a Form W-2:

If you are using TurboTax Online/Mobile: you can use this link W-2, or you can:

1. Open your return.
2. Go to "wages and income"
3. Under W-2 select the garbage can icon next to your W-2 that you need to delete. 

If you are using TurboTax Desktop:

1. Open your return
2. In the Search bar, enter "W-2" and select the "Jump to" link. This will take you to your W-2 entries 
3. Select the (down) caret next to your W-2 and then select the garbage can icon next to the Form W-2 that you want to delete.

To enter a Form W-2 manually:

If you are using TurboTax Online  you can:

1. Sign into your return
2. Click on" Pick up where you left off"
3. Click "Search" at the top right of your screen
4. In the search box, type "W-2"
5. Click on "Jump to W-2"               (See screenshots below for additional guidance)
6. Click on "Add a W-2"
7. Select "Type it  in Myself"  
8. Follow the TurboTax screens and answer all follow-up questions

If you are using TurboTax Desktop, you can:

1. Open or continue your return
2. Click "Search" at the top right of your screen
3. In the search box, type "W-2"
4. Click on "Jump to W-2"               (See screenshots below for additional guidance)
5. Your screen will say "We'll start with your W-2", click the box "Work on my W-2" want to file
6. Your screen will say "Let's Start With a Bit of Info From Your W-2" , enter your Employer ID from Box b of your W-2"
7. Click on "Continue"
8. Select to type in your Form W-2.
9. Follow the TurboTax screens and answer all follow-up questions.

Click here for additional information regarding editing your Form W-2.

Click here for additional information on importing your W-2. 

Click here for additional information on manually entering your W-2.