Why did I get response "Our records indicate that you are not entitled to efile one or more formsets." When I tried to efile?

[LindseyLO]

Help with requesting a refund has been provided by clicking here.

[sean36]

Are you saying go into tools and delete the forms and refill them out?  I already registered so it wont let me completely delete the form and clear it.

[auvimnd88]

I just tried to file today 02/16/2021 and it's giving me the same message of, "Our records indicate that you are not entitled to efile one or more formsets."  I also paid and it won't allow me to restart the entire filing process. Hope they figure what is going on with this. 

[scampbell859]

I shared my file with an agent. My token number is 745083. I would like to have this resolved so that I can file my taxes as soon as possible.  Thank you. 

[kcbliden]

Never mind. I figured it out. 🙂

[hudson29650]

I just tried doing this and it is exactly what happened!  I thought when I didn't get charged for State it was free, as it has been sometimes in the past.  Went in a deleted it, federal return went straight through! 

[Monkey12]

After much frustration, I was able to identify that Form IT 2 Summary of W2 Statements is not supported for efiling to NYS. I went back and only selected the Federal forms for efiling, and left NYS for later. The Federal forms were submitted no problem. I sure hope that Intuit is able to fix this, as NYS will be inundated with paper forms, which will delay any refunds. I mean practically everyone has a W2.

[Smahimes]

Token #746483

[gloriah5200]

Check your message for the name of the federal form(s) not yet available for e-file.

Once IRS releases their forms to the website and to the tax companies, then the tax companies have to get approval from IRS before they can be used.

You can check it regularly to see if it has been approved and if you are ready to update your software and finish  up the return again for e-filing.

Then refer to this information for guidance based on your type of TurboTax software:

Select your situation below to locate your 2020 form or schedule.

• TurboTax Online/Mobile (web, iOS or Android)
• TurboTax CD/Download for Windows
• TurboTax CD/Download for Mac

Keep in mind:

• When you locate your form, there will be dates for both Print and (in most cases) E-file availability. If the E-file form is listed as unsupported, the form must be printed and you'll need to mail your return.
• Forms missing from the table aren't supported in TurboTax.

Link for federal print and e-file forms approval

[jmonblair]

Same problem over here. I just sent the file to an agent. 

I am unable to delete state as I already paid. ticket 746522

[Hdoheny23]

okay so I have the error as well. I paid the 40.00 it was a discount but doesn’t say if it’s for federal or state on my receipt but I was able to go back in and delete state like people are saying however it’s asking me to pay 40 again I just don’t know if that’s for state or federal it doesn’t specify. Please advise I’ve never had an issue before with turbo tax 

[TerukoL]

We have received numerous reports of this experience that appear to be coming from various areas of the program. Please troubleshoot with the options below. If needed, we will need to investigate your experience.  Thank you for your participation and patience. 

a. Check Availability
 

Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?(The 8915-E Form is projected to be e-fileable starting 02/24/2021)

b. Remove state and try again
 

If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

1. Sign out of TurboTax.
2. Sign back in.
3. E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file. 

c. Send us your tax file

Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)TurboTax Online:  
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.

A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent" Note: Desktop will save a file to your computer unless you uncheck the box.

Another message will appear. Provide the token number that is generated onto this thread. 

[Daedin32]

Token Number - 746764. Can you please look into why I wasn't able to submit my e-file? It said everything was correct with my federal and state taxes.

Your transmission didn't go through

We could not e-file your return for the following reason:

Our records indicate that you are not entitled to e-file one or more form sets.

[gcpaschal34]

So what I noticed was that it didn't take out the $40 fee to process my state like it did for my husband. So I had to delete my State, start over and then pay out of pocket. It processed it then. 

[Daedin32]

I already paid - it won't let me clear my return.