Why did I get a deposit from TBG products and why is it less??!

[userivanwillhite23]

I got a deposit from TBG, I’ve filed with TurboTax before and I’ve never seen this name come across with my previous despójate. It’s also less than what TurboTax “estimated” for me. What is going on??

[Affordabletaxes2021]

Did you request to have the tax prep fees paid from refund? TBG handles that and takes the fee and sends your balance where you wanted it sent. You can contact the IRS or wait for a letter in mail from IRS explaining why the refund is different than you expected.

[MoniqueLO_]

In this public forum, we do not have access to any information regarding refund processing. It would be necessary to contact TPG for additional information. You can also check out this TPG Help Article to check on your refund.

@userivanwillhite23

[Tzimick23]

@MoniqueLO_ I’m confused how they can take this money without our consent? I agreed to the amount of $105 dollars for TURBOTAX to do my taxes not TBG to take a additional $400 for absolutely no reason. If TurboTax doesn’t resolve this I and I’m sure many others won’t ever use TurboTax again. 

[nu-athena]

They stole $1300 from me. Im trying to figure out why. I've used turbo tax my whole life. Ill never in my life use it again after this. Id like to sue if they don't give it back. Maybe a class action law suit. Id never in my life authorize them to take an additional $1300

[nu-athena]

They stole $1368 to be exact

[nu-athena]

They took $1368 from me. There is no way my turbo tax fees were that much

[Vanessa A]

You should receive a letter from the IRS telling you why your refund amount was changed.  The most common reasons so far this season are: A couple other reasons include

1. You owed back taxes, child support, student loans or something else that caused your refund to be Offset to pay some of the past due debt. You should have received a letter if this was the case.
2. Something was not reported correctly on your return and the IRS recalculated your return causing you not to have a refund. This could include things such as missing income or inaccurately reported income (ex. you entered $5,500 for your W2 box 1 instead of $15,500)

You should look for a letter from the IRS and if you do not have one or do not receive one, you would need to call the IRS at 800-829-1040 as no one else would have the answer as to why your refund was reduced.

[Crob1]

They just took almost 2000 of mine... I hope they are ready for a lawsuit along with turbotax

[SDun12]

The IRS probably took it.  Try suing them  😂

[Zacharyneel]

Same happened to me. Missing about 1400 bucks. Will definitely be joining whatever class action lawsuit takes place. Absolute great and scum.

[MayaD]

If you received the third stimulus payment in 2021, you should have answered Yes to the question if your received the third stimulus check. 

The IRS has the exact amount that you received, you can not claim the recovery rebate credit if you received the third payment. The IRS will adjust your refund. 

[Ramonmele56]

Did they fix it?

[BrookeGeorgia21-12]

Why is my return almost 3000 dollars less

[Hchris97]

Did you fix this they stole the same amount from me