Why did I get a deposit from TBG products and why is it less??!

[titrahan]

I have the same question as everyone else who is TBG products and why was I not informed of additional fees. The amount I pay turbo tax intuit and now another vendor. I promise I am going back to using my CPA. I am being charged more by intuit and there vendors. Going back to old fashion way. Advising my entire family to do the same. Everyone just does whatever these days and gets away with it. Very disgruntled intuit.

[Toots6969]

$5,000 stolen from this company!? I did NOT make a mistake. I'm getting a hold of my local media to look into this. Stealing from middle and lower class tax payers will not fly. Here comes the media! This is a total scam.

[Toots6969]

Nope. I have documentation to prove my money was stolen.

[titrahan]

They scammed me out of $600.00 . This has never happened before and I did not make a mistake either. Total scam!

[NCperson]

@Toots6969 - if you have the documentation, how bout explaining it on this board? 

I suspect the issue has to do with Line 30 or Line 28 of Form 1040. 

if you did not enter the money you had already received for the 3rd stimulus. Line 30 is wrong and the IRS corrected it.

if you did not enter the money you received for any children from July - Dec, 2021, Line 28 is wrong and the IRS corrected it. 

[SweetieJean]

No one stole your money.  TT does not even receive your tax refund.  And when the IRS makes an adjustment, it does not notify TT or TPG.  But it may be due to the Recovery Rebate (stimulus) or Child Tax Credit, for which many taxpayers (not just TT customers) have been making mistakes.  You will be getting a letter in the mail from the IRS in 2-4 weeks, so watch for it.

IRS updates frequently asked questions to assist those claiming the 2021 Recovery Rebate Credit

FS-2022-28, IRS updates Tax Year 2021/Filing Season 2022 Child Tax Credit Frequently Asked Questions...

[avrume123]

On 12/29/22 I got a TBG Products SBTPG fpr $3,557.90 into my bank account with Wells Fargo. When I googled the name Turbo Tax came up of which I am a subscriber. Why did I get this deposit since I have not filed for 2022?

[NCperson]

@avrume123 - is this your 2021 tax refund? 

if you used TT and requested that the fees be netted from your tax return, the IRS first sends the money to SBTPG, they remove the fees and then send the remaining about to the bank account you listed on your tax return....

are you thinking it is in error? it is not yours?????

[christimarieward]

It your income tax money subtract the turbo tax fees and IRS  found a problem and fixed  it

[Alternettago]

Spoiler

I as many of us have noticed, also have had almost 700 extra dollars taken from me by this horrible company. No letter from the irs, submitted a complaint with both TurboTax and this tpg products garbage company as well, no mistakes on my return, its the same thing ive done for years now, haven't heard from anyone and very disappointed. Will never use TurboTax again and will be joining every personal and class action claim I can find against them both. You guys are going to lose a LOT of business over this trash. And were complaining to TurboTax because even though they don't get the taxes, we only agreed to do business with them NOT tpg. No disclaimer telling us about it, no information on how we're going to be paying a 3rd party company we didn't even know about. This is on YOU.  Make it right turbotax. Were waiting. 

[Dyoung72]

I was going to try to get out of my homeless position. But taking more than 400 dollars ruined my chances. Thanks alot.

[ee-ea]

State refunds are paid separately from the Feds. How much is the state refund? Has it arrived? 

[tabang82]

I think they got me too 

[MonikaK1]

The Federal and State tax agencies issue refunds separately, and your TurboTax fees are taken from the Federal refund if you elected to pay them by refund. 

In addition, the bank (Santa Barbara Tax Products Group, or SBTPG) charges an additional fee of $40 for handling the payment by refund. The fee is mentioned on the screen where you elect to pay by refund. 

See this help article for more information.

There are also four types of debt for which the federal government will withhold your tax refund or send it to one of your creditors. These debts include past-due federal taxes, state income taxes, child support payments, and amounts you owe to other federal agencies, such as federal student loans you fail to pay. 

See this tax tips article for more information.

@tabang82 

@Dyoung72  

@Alternettago  

[joseph32246]

They had taken $2175 out of my taxes and I am a single father with custody of my daughter.. why they have to do this to me....