You'll need to sign in or create an account to connect with an expert.
WHY CANT I FILE THE RETURN
Why can't I file a return Says cannot file at this time
If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:
To clear your cache use this TurboTax FAQ:
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
To clear your cookies use this TurboTax FAQ:
https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
valdez88cuello
New Member
k12120
Level 2
jaclyn-salts
New Member
papion847
New Member
j_s_mccormick
New Member