Why can’t i submit my return

[GiseleD]

Are you receiving an e-file rejection message? If so, please copy and paste it in here so we can better assist. This is a public forum, and we cannot see your return or account here. 

[Trtw · Accepted solution]

We could not e-file your return for the following reason:

Duplicate Social Security Number: A tax return with the same Social Security number has already been submitted - in other words, it appears you're trying to e-file the same return twice. If you need to change this return, you'll need to file an amended return on paper, by mail. If you'd like to e-file your state return using TurboTax, it will need to be filed along with your federal return. You may also e-file your federal return now, then submit your state return later via TurboTax, by mail, or by visiting your state's tax website for alternative e-filing options. If you'd like to e-file your state return using TurboTax, it will need to be filed along with your federal return. You may also e-file your federal return now, then submit your state return later via TurboTax, by mail, or by visiting your state's tax website for alternative e-filing options.

[AnnetteB6]

Did you submit your information through one of the non-filer applications in order to get your stimulus payment?  There are non-filer options either through TurboTax or the IRS.  

If so, when using the non-filer system, your information is processed by the IRS as an original filed return. 

If not, then you may have a more serious identity theft issue to address. 

See the following TurboTax article for some additional advice about your situation:  What to do if you suspect tax-related identity theft

@Trtw

[Patriot327]

My return will not go through... I mistakenly put $1000 as my Adjusted Gross Income when it should be $35,009. I’ve tried to fix it numerous times without any luck! Please help!

[CatinaT1]

The IRS uses your prior year AGI to combat fraud. 

You can find your 2018 Adjusted Gross Income (AGI) by:

• Looking at line 7 on page 2 of your 2018 Form 1040; or
• You can request a transcript of your 2018 tax return from the IRS to ensure you have the right number. You can request your transcript online at the following link: Get Transcript 

Check these items as well to ensure you have the correct number.  If you:

• Filed late last year after mid-November or your return was processed after that time—try entering 0.
• Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
• Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
• Filed with your spouse last year—you and your spouse have the same 2018 AGI. (Don’t split the AGI amount or enter 0 for one of you).

Time-saving Tip: If what you entered is correct and you continue to get a reject, you won't be able to e-file. There's probably a data mismatch at the government, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return.

This article will give you instruction on how to print and mail your return.