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thed11682
New Member

Why are my emails under my deadname still? I updated my name on my account a couple years ago now the name in my emails isnt even my legal name and it bothers me.

The name on my account and everything when I file is Trinity, but for some reason when I get emails from TurboTax it says (Insert deadname here)
2 Replies

Why are my emails under my deadname still? I updated my name on my account a couple years ago now the name in my emails isnt even my legal name and it bothers me.

@thed11682 

 

1)  First, log into your "Online" tax file.

2)  Then go to the lower left corner of the screen and click on "Intuit Account"

3)  Then, click on "Profile" to change your name there.

 

That should do it,

.....unless you have multiple TurboTax accounts, for which you would need to do the same thing for each one.

_________________

You can also change your contact "Preferences" in the Intuit Account screens to stop getting all kinds of promotional emails from TurboTax

 

 

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

Why are my emails under my deadname still? I updated my name on my account a couple years ago now the name in my emails isnt even my legal name and it bothers me.

The problem may be that the Turbotax web site has one place to list your name and email preferences, but this support web site has a separate set of name and email preferences.  The marketing department may have a third list that can't be directly updated.  You might try using the "unsubscribe" link in any emails that have the wrong name, and then if you find you are missing important information, re-subscribe and double-check the settings.  

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