Why am i being charged this much ?

[Kfrank55]

This is probably more so of a question for a turbo tax employee. I know i signed up for the deluxe version. It was like $39 for state and $69-$79 for federal. I had a very simple return nothing special. So i log into this and im being charged almost $200 TOTAL ? So i just need an understanding of why. Ive never been charged this amount. 

[DoninGA · Accepted solution]

TurboTax is aware of this issue and is working to provide a solution for all impacted customers. 

No action is required on your part and TurboTax is working quickly to get you reimbursed. You should be getting an email shortly letting you know when to expect the rest of your return. 

[Myisha720]

Me toooo. What should we do about this?

[Myisha720]

I never received a email!

[CarissaM]

We’re aware of an issue related to your Refund Processing that may have caused you to see a smaller-than-expected refund.

We’re in the process of reimbursing all who were affected. Within the next 24-48 hours, those affected will receive a credit for $36.25 or $37.25. If you were affected, look for a deposit (in the bank account associated with your return) labeled, “Remaining Federal Refund Due.  If you don't see that deposit in a few business days, please contact our phone customer service by clicking here. 

[jolynnhaussmann]

Why do I have to pay $89 just to access one for (5695)?

[CatinaT1]

Check your "My Fees" section to see a breakdown of your charges.

Tax Tools and Tools are down the left side of the screen in a black border.  Follow these directions.  

1. Down the left side of TurboTax, click on Tax Tools. 
2. Click on Tools. 
3. Click on My Fees in the center of the screen. 

See also this TurboTax Help.