Why am I being charged $178 for Turbo tax ... I've been with them 10 years and I've never paid

[mesquitebean]

If you haven't already paid, you may be able to remove your charges and return to Free Edition.

You appear to be using Live Basic (at least that's what is shown under your question.)   The LIVE products are not free.   That Live feature adds a consider amount to one's fee.  Live Basic is essentially Free Edition upgraded to a Live product.   The LIVE products include on-demand help from a tax expert during routine preparation and if desired, a review of your return prior to filing.   As long as you stay in a Live product, there will be a fee.   If you don't want it, you may be able to remove the Live product, and hopefully go back to Free Edition.   

FAQ:  How do I remove TurboTax Live?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/01/27312