While trying to change my password, I keep getting an error message "Hmm... it looks like we’ve hit a slight snag".
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ranjit-ghate
New Member

While trying to change my password, I keep getting an error message "Hmm... it looks like we’ve hit a slight snag".

When I reset my password for my Intuit/Turbo Tax account, I get the error message, "Hmm... it looks like we’ve hit a slight snag". Surprisingly, I then get a confirmation email for the password change. However, it does not allow me to login with this password. Please help.

4 Replies
KatrinaLO
Employee TurboTax Specialist

While trying to change my password, I keep getting an error message "Hmm... it looks like we’ve hit a slight snag".

To access to your account, please click on go to our account recovery page in the TurboTax FAQ below and follow the instructions.

https://ttlc.intuit.com/replies/3302318


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Annoyed
New Member

While trying to change my password, I keep getting an error message "Hmm... it looks like we’ve hit a slight snag".

I just got this several times in a row.

Annoyed
New Member

While trying to change my password, I keep getting an error message "Hmm... it looks like we’ve hit a slight snag".

And the above "account recovery" link doesn't work - it just redirects to a generic page.

stellrj
New Member

While trying to change my password, I keep getting an error message "Hmm... it looks like we’ve hit a slight snag".

The recommendation does not work.

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