Where in my downloaded software do I enter my Turbotax IP PIN? I did not use the online version. Using Search does not help.

[jaysee88]

CatinaT1 (Employee Tax Expert)

"There are some differences between the online and desktop version, but these instructions are generally sufficient for desktop users to find the entry point. "

NO, THEY ARE NOT ....  as evidenced by the number of frustrated Desktop users who have already posted here ..  when your instructions say to click on a tab that DOES NOT EXIST in the Desktop version, it is impossible for the user to follow your instructions.  Since there is such different between the on-line and the desktop screen layout, you MUST include the comment that DoninGA put in their post -- clearly spelling out that "Personal" is the tab to click in the desktop version.  

Is that too much to ask of a vendor? 

[jaysee88]

CatinaT1 ---

While I'm at it ...  each of your posts has the following at the bottom ... 

"**Mark the post that answers your question by clicking on "Mark as Best Answer""

WHERE does a group member find THAT option to click on? 

I have looked everywhere on this page and cannot find anything labelled as that ... 

I find a little icon next to the Reply button that looks like a scroll or something, but there is no popup saying what it is for, and when I clicked it it took me to the same page on a new browser tab.

WHERE is "Mark as Best Answer" found ? 

[VolvoGirl]

@jaysee88    You must have the Home & Business program.   H&B  has the Personal tab.  All other desktop versions have a Federal tab same as the Online version.  In H&B Federal is split out into Business & Personal.  

[cjotero7]

Click on the Forms button top right corner

It is on the Federal Information Worksheet, part IV

[rich3055]

SO...after pulling my hair out and yelling "WHERE IS THE 'FEDERAL TAX TAB'?!!" at the computer for several minutes, I realized that the content on this thread is product-specific.  For the "Home and Business" desktop version of Turbo Tax, you can find the IP PIN entry field under "Personal>Other Tax Situations."

[geripsych]

1. You must get a new IP PIN from IRS (open an ID.me account if you don't have one to do it).

2. TT should differentiate if you are using online or desktop and which version you are using as apparently they differ substantially.

3. For Home and Business desktop which I use,  I must open the PERSONAL tab, then  OTHER TAX SITUATIONS and scroll down to OTHER RETURN INFO where the IP PIN is entered.

4. It is my opionion that TT makes things difficult hoping we will pay them $50 to speak to an advisor, not about our taxes but about navigating their program. I refuse to do so.

[VeloSteve]

I did find a helpful answer here, but in addition to other suggestions I'd like to suggest that when you ask for an e-filing PIN it would be a good place to mention that this is is NOT the same as the IP PIN.  With the two terms side-by-side it looks obvious, but after a year since last filing my brain just saw "blah-blah PIN".

I went through the whole process, was told my return was perfect, e-filed, and was rejected because I never entered the IP PIN, which was never asked for.

I'm using Premier 2024, desktop, on Windows 11.

[jfnev3]

My tax return was rejected because my PIN was incorrect. I spent the time to get a new PIN from the IRS. It is 6 digits. The Turbotax form for the PIN is 5 digits and the instructions tell me to make up my own PIN. However, the help function tells me to use the IRS supplied PIN. The help does not match reality. What do I do? How do I enter the correct IRS PIN in the incorrect Turbotax form? This is desktop Deluxe Turbotax, and this is a new problem this year.

[rich3055]

You’re confusing the 6-digit IRS-issued Identity Protection (IP) PIN with the 5-digit user-generated PIN you create when you sign the online return. Those are different PINs. 

Find the “Other Tax Situations” tab in your version of Turbo Tax. In my version (Home and Business) it was on the Personal tab where I entered personal income. On the Other Tax Situations tab, you should see a place to enter an IRS-issued 6-digit pin. 

[DoninGA]

@jfnev3 

To enter, edit or delete a 6 digit IP PIN

Click on Federal Taxes (Personal using Home and Business)
Click on Other Tax Situations
Scroll down to Other Return Info
On Identity Protection PIN, click the start button

[ksp244]

I am unable to file because the program will not accept any pin I try or will it accept the 6 digit pin I got from IRS in an effort to designate a pin.

[ksp244]

there is NO start button 

[DoninGA]

@ksp244 

To enter, edit or delete a 6 digit IP PIN

Click on Federal Taxes (Personal using Home and Business)
Click on Other Tax Situations
Scroll down to Other Return Info
On Identity Protection PIN, click the start button

[kmtempe]

I've followed the instructions and entered my 6-digit IP PIN as instructed in "Federal taxes/Other Tax situations". However, when I try to e-file, the PIN box is empty and I can't enter my 6-digit PIN either. So I can't efile. Mac desktop version. HELP!!!

[jaysee88]

If you are posting about the IP PIN read the THREAD above ... it has been hashed out for over two weeks now.  The name of the tab you click on is different in various flavors of TurboTax.