When I try to activate the free Audit Defense benefit in TurboTax Home and Business 2024 on line, it asks me to pay $60 instead of free. Can someone provide a solution?

[wandawww262]

I received an email from Turbo Tax instructing me to activate my Free Audit Defense benefit by April 30. However, when I follow the instructions in the email try to activate the Free Audit Defense benefit, it asks me to pay $60 instead of free. I think this is a software problem. I have called Turbo Tax twice, spent a lot of hours on the phone each time. No one on the phone knows how to fix the problem. When I try to press it, one supervisor got mad and hung up on me. Has someone else encouter the same problem?

[CatinaT1]

Open your TurboTax Desktop product, making sure that you are logged into the TurboTax account that your TurboTax Desktop Advantage subscription is connected to. From the Top Menu, click Review, next click Audit Protection and continue through the next screens to take advantage of the Free Audit Defense Benefits that come with your TurboTax Advantage subscription.

[ip20]

I tried that, but the system still wants to charge me $45 for the 1 free 2024 Audit Defense Benefit as a Turbo Tax Advantage member.

[Vanessa A]

Are you signed into your TurboTax account?  If you are not signed in, there would be no connection between your membership and the program.