I received an email from Turbo Tax instructing me to activate my Free Audit Defense benefit by April 30. However, when I follow the instructions in the email try to activate the Free Audit Defense benefit, it asks me to pay $60 instead of free. I think this is a software problem. I have called Turbo Tax twice, spent a lot of hours on the phone each time. No one on the phone knows how to fix the problem. When I try to press it, one supervisor got mad and hung up on me. Has someone else encouter the same problem?
